Customer Success Executive

2 weeks ago

Sydney, New South Wales, Australia Everi Pty Full time
The Customer Success Executive plays a vital role at FST Media, bridging sales, marketing, and operations to ensure the smooth planning and execution of large-scale conferences and summits.
This position demands strong organisational skills and a proactive mindset to manage diverse tasks, from onboarding sponsors to delivering post-event reports.
Key Responsibilities: Sponsor Onboarding Liaise with sponsors to assist with logo delivery and expos stand requirements Act as a liaison between sponsors and the production team to address participation needs for keynotes, panels, and roundtables.
Marketing support Assist in the creation of marketing materials, including EDMs, for vendors and delegates Assist in social media posting on platforms like Linked In and Facebook.
Oversee Wordpress administration across departments and coordinate external web developers Pre-event planning and operational support Set up the event app and manage communications for all stakeholders Support the Operations and Marketing Director with various pre-event activities Design and produce digital and printed event signage On the Day Support Assist with registrations on the event day Help the Operations and Marketing Director address onsite queries, manage schedules time and event app support Support sponsors during events to ensure their needs are met Post-event support Project Manage the delivery of Executive Insights Reports Collate survey results from the event portal Helps distribute attendee lists to sponsors Essential Requirements: Proactive approach in working with sponsors and resolving issues as they arise.
Strong internal communication and coordination skills to ensure effective collaboration across teams.
Professional demeanour, especially during events.
Willingness to travel and work outside regular hours around event dates.
Ability to design marketing materials in-house and collaborate with external designers for complex needs.
Proficiency in Excel and handling contact lists and data sets.
Excellent communication skills for cross-functional collaboration.
Preferred Attributes: Tertiary qualification in media, marketing, event management, or related fields.
Familiarity with Word Press, Events Air (or similar event apps), Hub Spot (or similar CRM), and Canva.
Basic knowledge of social media marketing.
What We Offer Competitive salary and superannuation contributions Leave loading and an additional day off for your birthday Opportunities for business travel across Australia and New Zealand Collaborative, innovative, and supportive team environment The chance to learn from experienced professionals and contribute to the future of financial services and government technology events in the APAC region How to Apply: Please send your cover letter and CV to Nicole Pusic at nicole.pusic@fstmedia.com.au FST Media is an equal opportunity employer.
We welcome applications from all backgrounds and communities.
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