Head Of Quality, Compliance And Workflow
2 weeks ago
In this pivotal role, you will lead operational excellence across Bupa's Customer and Business Operations portfolio, driving workflow design, compliance, and quality assurance to enable achievement of our Health Insurance strategy.
With a strong focus on continuous improvement, you will champion best practice workflow, governance, and service optimisation, working closely with internal and external stakeholders to deliver future-focused solutions.
You will be based in Melbourne, Sydney, Adelaide, or Brisbane, with hybrid work arrangements available.
How will I help? Key accountabilities include: Direct and lead the business on the creation and adoption of best practice workflow underpinned by relevant compliance and quality regulations.
Drive engagement in a continuous improvement culture through project initiatives and communication with senior stakeholders.
Utilise data and analytics to identify areas for improvement and redesign.
Educate and influence stakeholders on workflow design using LEAN methodologies and insights.
Align operational delivery with Bupa Health Insurance's customer service strategy.
Establish governance, reporting, and communication processes to ensure ongoing quality assurance and risk management.
Ensure controls are in place to sustain improvements, including workflow mapping and documentation.
Why work at Bupa? We support our people to improve their lives both inside and outside of work.
We embrace diversity and encourage everyone to bring their true selves to work.
Our initiatives promote work/life balance, leadership support, study leave, volunteering, and internal career development.
We celebrate success, reward our people, and prioritize health, wellbeing, and future growth.
What do I need? Degree in a relevant discipline.
Minimum of 5 years' leadership experience, including managing people and workflow ownership.
Expertise in workflow design and continuous improvement, preferably in a service industry.
Excellent communication skills and experience leading workflow change programs.
Strong stakeholder management and customer focus.
Advanced knowledge of continuous improvement, transformation, and redesign methodologies.
Proven ability to deliver operational outcomes with a focus on quality and compliance.
About Bupa Asia Pacific Bupa is an international healthcare group dedicated to helping people live longer, healthier, happier lives for over 70 years.
Operating in Australia, New Zealand, and Hong Kong, Bupa supports about 6.5 million customers with a range of health and care services, employing over 20,000 people in the region.
We value diversity and respect individual wellbeing and identity.
To apply Please apply via the 'apply' button above.
Note that selection will begin immediately after the closing date, and late applications may not be considered.
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