Director of Quality Assurance and Workflow Optimization

2 weeks ago

Melbourne, Victoria, Australia beBeeOperational Full time $140,000 - $180,000

Job Title:

Senior Director of Operational Excellence

We seek a seasoned professional to spearhead our quality, compliance, and workflow initiatives. In this pivotal role, you will drive operational efficiency across our operations portfolio, ensuring seamless workflow design, compliance, and quality assurance.

About the Role:

  1. Lead the development and adoption of best practice workflow underpinned by relevant compliance and quality regulations.
  2. Drive engagement in a continuous improvement culture through project initiatives and communication with senior stakeholders.
  3. Utilize data and analytics to identify areas for improvement and redesign.
  4. Educate and influence stakeholders on workflow design using LEAN methodologies and insights.
  5. Align operational delivery with our customer service strategy.
  6. Establish governance, reporting, and communication processes to ensure ongoing quality assurance and risk management.
  7. Ensure controls are in place to sustain improvements, including workflow mapping and documentation.

Requirements:

  • Degree in a relevant discipline.
  • Minimum of 5 years' leadership experience, including managing people and workflow ownership.
  • Expertise in workflow design and continuous improvement, preferably in a service industry.
  • Excellent communication skills and experience leading workflow change programs.
  • Strong stakeholder management and customer focus.
  • Advanced knowledge of continuous improvement, transformation, and redesign methodologies.
  • Proven ability to deliver operational outcomes with a focus on quality and compliance.

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