Client Service Manager

NCI is Australia's leading Trade Credit Insurance Broker, proudly supporting businesses across a wide range of industries to protect their profitability—for nearly 40 years.
With offices across Australia, New Zealand, and Southeast Asia, and a team of over 200 people, we deliver specialist, value-added trade credit services to a broad and diverse client base.
About this role At NCI, our clients are at the centre of everything we do.
This is an excellent opportunity for an experienced Client Service Manager (CSM), to take over an existing portfolio of clients within Queensland.
This role is key in ensuring exceptional service, maintaining client relationships and renewing policies as well as identifying opportunities for cross-selling.
Based out of the Brisbane CBD, our QLD team is close-knit and high performing.
Thorough training will be provided.
Daily activities include: Conducting face-to-face client visits (within Brisbane and at times, regional QLD).
Assisting with client queries regarding NCI's products and services.
Conducting demonstrations of relevant NCI's products as needed.
Acting as an intermediary between NCI 's client and insurance providers.
Assessing the needs of clients, understanding their risks, and promoting suitable insurance policies to meet those requirements.
Comprehensive training and a detailed handover will be provided, along with a vehicle or car allowance to support your client visits.
About you To succeed in this role, you will: Demonstrate prior experience in a face-to-face client service/customer retention role.
Demonstrate an ability to develop rapport and relationships.
Demonstrate experience in a professional, business to business environment.
Demonstrate knowledge of insurance and/or trade credit (or a strong desire to learn).
Be comfortable in a fast-paced environment that requires regular touch points with your clients.
Be able to pick up new concepts and explain them with ease to clients.
Be a confident communicator and be comfortable working collaboratively within a small team.
What we offer At NCI, we offer more than just a job—we provide a great place to work.
You'll enjoy: A competitive salary package A positive, values-driven culture that supports development and progression.
Hybrid working is available after training/probation (up to 2 days per week).
We're proud to be part of the Steadfast Group Ltd (ASX 100), while maintaining the close-knit feel of a supportive, people-first workplace.
Visit www.nci.com.au/careers to learn more.
Ready to Apply?Please review the attached position description and submit your resume along with a cover letter outlining why you'd like to join NCI and what you would bring to the role.
For a confidential discussion, contact the People & Culture team on 08 8228 4855.
Unlock job insights Salary match Number of applicants Skills match NCI was established in 1985 as a specialist trade credit insurance broker.
Our business has grown steadily to become the leading trade credit insurance broker throughout Australia, New Zealand and Asia.
Over the years, we realised that while our product was ultimately trade credit insurance, our business was actually about protecting our client's profitability.
While credit insurance is the ultimate safeguard against bad debts, better business practices in trade credit management can also help to improve profitability on a day to day basis.
We have therefore developed a complete range of trade credit services for our clients.
Source: This is an extract from the company's own website.
NCI was established in 1985 as a specialist trade credit insurance broker.
Our business has grown steadily to become the leading trade credit insurance broker throughout Australia, New Zealand and Asia.
Over the years, we realised that while our product was ultimately trade credit insurance, our business was actually about protecting our client's profitability.
While credit insurance is the ultimate safeguard against bad debts, better business practices in trade credit management can also help to improve profitability on a day to day basis.
We have therefore developed a complete range of trade credit services for our clients.
Source: This is an extract from the company's own website.
What can I earn as a Client Services Manager
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