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Senior Analyst, Employee Relations

4 months ago

Sydney, New South Wales, Australia Qualtrics Full time

At Qualtrics, we develop software used by leading brands to provide outstanding customer experiences, build effective teams, and create beloved products. We're not just a platform. We are the pioneers in the Experience Management field, catering to a global client base of over 18,000 businesses. Shaping a new industry requires determination, courage, and a fondness for unconventional approaches, but above all, it demands tightly-knit, high-performing teams with a steadfast commitment to customer satisfaction.

Job Title: Senior Analyst, Employee Relations

Why We Need You

Qualtrics is seeking a proactive and collaborative Employee Relations Specialist to join our team in Provo. In this role, you will be responsible for fostering positive relationships between employees and the company. Acting as a bridge between staff and management, you will address employee concerns, handle issues, and ensure compliance with labor laws and company policies, aiming to maintain a harmonious work environment.

Keys to Success

  • Demonstrates initiative by understanding objectives, grasping the context, and taking an entrepreneurial approach to achieve desired outcomes.
  • Possesses strong communication skills to build trust within the team and influence effectively.

Personal Growth Opportunities

  • Focus on enhancing employee relations, performance management, engagement, inclusion, and reattraction initiatives.
  • Support line managers in cultivating a performance-driven culture through coaching, facilitating talent programs, and conducting succession planning meetings.
  • Collaborate with leadership to provide guidance on people-related strategies, organizational design, workforce planning, and talent development.

Responsibilities

  • Address and resolve employee complaints and issues courteously and in compliance with company policies and legal requirements.
  • Offer guidance on HR policies, procedures, and employment laws, and educate employees on their rights and responsibilities.
  • Organize and execute employee engagement activities to promote a positive workplace culture.
  • Stay informed on employment laws and regulations, implement necessary policy changes, and ensure workplace inclusivity and fairness.
  • Assist managers in managing performance-related matters and provide guidance on disciplinary actions.
  • Mediate conflicts between employees and between employees and management, striving to find mutually acceptable solutions.
  • Maintain accurate records of employee relations cases, adhering to privacy guidelines.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or related field (preferred)
  • Proven experience in employee relations or similar HR role
  • In-depth knowledge of employment laws, regulations, and HR best practices
  • Strong communication, negotiation, and conflict resolution abilities
  • Appropriate handling of confidential information with professionalism
  • Exceptional problem-solving and decision-making skills
  • Business acumen and the capability to navigate complex organizational structures
  • Well-organized with a keen eye for detail and adept at multitasking
  • Proficiency in HRIS/HCM software

About Our Team

  • Goal-driven mindset focused on contributing to the company's objectives.
  • Diverse roles offering opportunities to lead projects, enhance processes, and drive team initiatives for professional growth.
  • Collaborative environment that emphasizes communication and teamwork across different locations.
  • Visionary culture valuing initiative, independence, and proactive problem-solving.

Team Benefits

  • Emphasis on work-life balance with office events, team outings, and other activities
  • Qualtrics Experience Bonus
  • Creative office design to inspire innovation and collaboration
  • Competitive benefits including medical, dental, vision, and life insurance, alongside office snacks, drinks, and lunches
  • Sharing in Qualtrics' success as part of employee benefits

The Qualtrics Hybrid Work Model: Our hybrid work model involves in-office presence three days a week—Mondays, Thursdays, and one day selected by your manager—to promote collaboration and innovation. The remaining days offer the flexibility to work remotely, striking a balance between work and personal life.

​​​​​​​Qualtrics is committed to diversity and equal opportunities, providing a workplace where applicants are judged on merit without bias based on various personal characteristics.