Account Manager

3 days ago

Dandenong, Victoria, Australia Danaher Full time

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

The Account Manager is responsible for driving overall customer success aligned to the Cytiva strategy and goals, leveraging all of the Cytiva account team. They own the overall customer relationship across the account, and are the primary contact between the company and customers, They grow the business through an understanding of the market, an awareness and familiarity with the needs of customer, and knowledge of the product portfolio.

This position is part of the Discovery Sales team located in Australia & New Zealand, and will be fully remote.

What you'll do:

  • Represent Cytiva and function as a primary customer point of contact in all allocated accounts (currently focused in Victoria) for Discovery customer segments (Academic and Applied). Be accountable for overall account success, and growth, leveraging Cytiva customer account team.
  • Prospecting, forecasting, generating proposals, preparing sales quotations, initiating, and planning customer visits at all levels of the customer organization. Identify opportunities and support the team in developing opportunities. Negotiate master agreements and contracts, including terms and conditions as well as facilitating tender responses to customers from the account, in conjunction with product sales specialists as needed.
  • Expand the business, gain market share, and grow sales & orders at expected margins. Achieve annual/quarterly targets through successful promotion of all business technologies and capabilities within all modalities which are relevant to this account.
  • Develop and maintain a full understanding of the Cytiva value proposition and a high-level knowledge of competitive products and services. Accountable to drive overall design-in account strategies, aligned with Sales Specialists on technical Design in projects.
  • Provide technical support, leveraging technical specialists where needed, aligned with customer workflows and activities to develop, and support solutions that meet or exceed the customers' expectations.

Who you are:

  • Bachelor's degree or above in a life sciences related discipline.
  • Critical competencies for success are Danaher's Core Behaviours: Apply Insights, Instill Trust, Win as a Team, and Deliver Results.
  • Able to travel for up to 20% of time.

It would be a plus if you also possess previous experience in:

  • Commercial experience in the life sciences industry.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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