Vendor Manager

3 weeks ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

Hello, Hej, 你好, Salut

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel

As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand with key vendors. You'll work to ensure that the vendors have a clear understanding of the business requirements and expectations. If you'd like to work with key stakeholders from the business to ensure that the business has a clear understanding of what the vendors are offering, please apply

Day in the life:

  • Day to day interaction with Vendor's onsite leaders, Account Manager and Service Delivery Manager
  • Oversight and awareness of new initiative requests from with FCTG/Enterprise Technology Services (ETS), to ensure they follow the
    appropriate engagement process, and that work can only commence once appropriately authorised
  • Decision making/arbitration and point of escalation for ETS and the Vendor's Management Team
  • Validation and acceptance of Monthly/Quarterly vendor reporting
  • Ownership of the Governance Framework and Quarterly Governance Executive meetings to ensure that FCTG are getting the best value from their vendors with innovation, continuous service improvement and that relationships are managed in a way that minimises risk
  • Establish and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards and dashboards
  • Holding the Vendor accountable for Service Delivery in accordance with agreed SLA's and KPI's
  • Management of financial commitments made with the supplier. Ensuring invoices are consistent with executed Statements of Work / Work Orders. Approve for action by Accounts
  • Creation/Suspension of supplier team members as required
  • Periodic modification of SLAs/KPIs and other aspects of the service, as agreed mutually, in order to improve the Vendor's Service Delivery
  • Business Engagement as necessary to support Product requirements. Influencing the business when prioritisation within or across IT categories is required
  • Escalating, where necessary, those issue/risks that require intervention

You'll be perfect for the role if you have:

  • 5 years' experience in management of IT vendors preferred.
  • Experience with major technology vendors such as Microsoft, ServiceNow
  • Experience with offshore vendors
  • CIPSA (added advantage)


What you'll enjoy...

  • Tick destinations off your bucket list with our discounts on travel and accommodation
  • Employee Share Scheme through Equate Plus
  • Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility
  • Receive ongoing training and professional development
  • Hybrid working model
  • Closing the Gender Gap in Super Balances FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years
  • Preference for internal progression through Brightness of Future
  • Global career opportunities in a network of brands and businesses at your fingertips
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
  • Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun


We value you...



Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.



Who we are...



Since our beginning, our vision has always been to open up the world for those who want to see.



As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).



We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.



We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.



Irreverence. Ownership. Egalitarianism

  • Vendor Manager

    6 days ago

    Brisbane, Queensland, Australia FCM Travel Full time

    Hello, Hej, 你好, Salut At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand...

  • Vendor Manager

    6 days ago

    Brisbane, Queensland, Australia ETS Full time

    Job no: 520189Brand:ETSWork type: Full time, HybridLocation: QueenslandCategories: Information & TechnologyHello, Hej, 你好, SalutAt Flight Centre Travel Group (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something really amazing - travelAs our Vendor...

  • Manager, Vendor Management

    6 days ago

    Brisbane, Queensland, Australia https:www.bebeejoin Full time

    Establish, maintain, and enhance a strong vendor management framework to oversee relationships with various key ICT service providers for the department. Offer expert guidance to senior management on ICT services from major vendors, effective engagement strategies, and vendor performance management focused on business results. Lead, supervise, and organize a...

  • It Vendor Manager

    6 days ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    An exciting opportunity is available to join our Enabling Services team as an IT Vendor Manager on a full-time, permanent basis.We have flexibility for this role in Brisbane, Sydney, or Melbourne, as long as you can attend our office at least once a week.Why consider us? We offer state-of-the-art offices with amenities like end-of-trip facilities, yoga and...

  • ICT Vendor Manager

    1 month ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Randstad have partnered with a state government agency for the role of ICT Vendor Manager, this is a 6 month contract located in Brisbane CBD. Your new role as ICT Vendor Manager:As the ICT Vendor Manager, the primary objective is to oversee the lifecycle management of all managed assets, including hardware, software, licences, warranties, and other related...

  • Technology Vendor Manager

    5 days ago

    Brisbane, Queensland, Australia Icon Group Full time

    Information TechnologyBrisbaneFull TimeIcon GroupIcon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.With more than 3,000...

  • Vendor & Alliances Manager

    6 days ago

    Brisbane, Queensland, Australia Aussie Broadband Full time

    Aussie Broadband's (ABB) purpose is to the change the game.As our Vendor & Alliances Manager you'll support this by orchestrating strategic alliances with key cloud vendors and partners. At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our team can bring their whole selves to...

  • Vendor Management Specialist

    6 days ago

    Brisbane, Queensland, Australia Clough Full time

    Are you looking for a challenging, interesting and rewarding step in your career?Clough is looking for Expressions of Interest for a Vendor Management Specialist to join the Supply Chain Team in our Brisbane Office Reporting to the Vendor Manager, you will effectively be responsible for the Vendor Registration, Qualification, Performance and Development...

  • Vendor & Contract Management Officer

    6 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    About us:The Aviation Capability Group (ACG) deliver sustainable, effective, innovative and efficient frontline aviation services, to deliver safe and secure communities. Our employees are highly motivated, self-driven leaders who understand our business and are committed to delivering exceptional service to our customers.Information about QPS:The Queensland...

  • Ict Vendor Management Officer

    5 days ago

    Brisbane, Queensland, Australia All Aspects Recruitment & HR Services Full time

    Category:***Government / Municipal******Experience:***Between 3 and 5 Years******Work city:***BrisbaneCreated:*** ICT Vendor Management Officer AO4 & AO6***All Aspects Recruitment & HR Services are currently seeking ICT Vendor Management Officers for a temporary role starting 27th March 2023 until 22nd March 2024 with the possibility of extension.******: -...

  • Manager (Vendor & Contract Management)

    6 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Principal Vendor

    6 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Senior Manager, ICT Vendors and Contracts

    6 days ago

    Brisbane, Queensland, Australia The University of Queensland Full time

    Senior Manager, ICT Vendors and Contracts at University of QueenslandAre you an experienced ICT procurement professional looking to take on a new challenge? If so, this opportunity at the University of Queensland might be perfect for you! Join us in uplifting ICT vendor and contract management capabilities and be part of a community where excellence is...

  • Vendor & Contract Management Officer

    6 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Manager (Principal Vendor & Contracts)

    6 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    QPS is committed to continuous service improvement to enhance public confidence and trust in their police and to improve officer and community safety. The CMP will directly contribute to these goals through the provision of holistic customer centric person and incident views, resulting in improved customer experience and reduced re-traumatisation of victims....

  • Ict Vendor Relationship Manager

    6 days ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About usAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Principal Vendor and Contract Management Officer

    6 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    The core capability requirements for this role are:Conduct strategically focussed vendor and contract management, analysis, planning and reporting. Provide a key account management role on behalf of the Section to major internal and external stakeholders. Develop, implement and lead contractual frameworks which manage vendor performance by proactively...

  • Commercial Vendor

    6 days ago

    Brisbane, Queensland, Australia Super Retail Group Full time

    Behind some of Australasia's most iconic retail brands is Super Retail Group, with well-known household names like BCF, Macpac, rebel and Supercheap Auto as part of the Super Retail Group family. We have a network of over 670 stores across Australia and New Zealand where the talent of our teams and their passion for providing an experience, inspires our...

  • Manager (Vendor & Contract Management)

    6 days ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Service Integration Manager

    5 days ago

    Brisbane, Queensland, Australia Queensland Health Full time

    Your key responsibilities include: Strategic review, analysis and provision of input to new contracts and agreements to meet Queensland Health's and the business's requirements. Facilitate vendor service consulting and support to the department and SAP knowledge transfer to the wider Corporate Technology Services team as required. Manage the strategic...