Ict Vendor Relationship Manager

1 week ago

Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time
About us


As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.


Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland.

The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of role


ICT Portfolio Management is responsible for the systematic management of QFES ICT investment, governance, portfolio, projects, and assurance activities to support operations and organisational capability.

The ICT Engagement and Partnerships team is a central point of contact for the organisation to facilitate the process of problem resolution by determining approaches to accessing services, and progressing initiatives from inception through to procurement and/or project start-up.

Through engagement and conversations, we work with stakeholders to understand their problem, connect them to the right people and provide options and next steps to address business needs that ensures reliable, high quality and contemporary ICT products and solutions, and meets organisational requirements and expectations.


Reporting to the Executive Manager, you will be responsible for developing and maintaining relationships with vendors and the operational management of ICT contracts and related governance.

This will include planning for the renewal of contracts, monitoring of service levels and outputs against contract terms and conditions, and the identification, management and escalation of any contract issues and risks to ensure the delivery of business outcomes while maximising value for the department.

Key requirements

Highly desirable requirements

  • Knowledge and experience in Queensland Information Technology Contracting Frameworks and supply chain contracts management.
  • Sound understanding of benefits realisation and project management concepts.
  • Demonstrated experience in managing the performance of major vendors against contract management plans, contractual terms, and Service Level Agreements.
  • Queensland Government Procurement (Level 2 certification).
Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

  • Lead and manage contract management services, ensuring appropriate service responses to customers, by delivering vendor governance frameworks, and processes in alignment with funding agreements, legislation, department policies, specifications and guidelines.
  • Review and manage contract performance and key performance indicators to enable effective monitoring and reporting as agreed to in contract management plans, contractual terms and ICT Service Level Agreements.
  • Maintain contract integrity by conducting reviews and documenting all amendments and keeping appropriate records, ensuring agreements meet compliance with best practice guidelines, frameworks and legislative requirements.
  • Build, maintain and support collaborative relationships and partnerships with internal and external stakeholders that leads to value for money for the customer and low risk service provision, ensures compliance, and enables the delivery of effective outcomes.
  • Prepare high level complex reports, submissions, briefs and correspondence on related issues, risks and initiatives in accordance with departmental requirements and governance.
  • Provide high level strategic advice on complex and emerging issues, business needs and opportunities, perceived gaps in service delivery and the development of innovative and practical responses to improve customer outcomes.
  • Contribute to a positive team culture focused on collaboration, communication and cultural capability; working flexibly in a fastpaced and diverse team environment; embracing agile methodology and continuous improvement that supports change.
Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision

  • Leads change in complex environments
  • Makes insightful decisions
Results

  • Builds enduring relationships
  • Drives accountability and outcomes
Accountability

  • Fosters healthy and inclusive workplaces
  • Demonstrates sound governance
Once you join us we will want you to exemplify the QFES shared values:

  • Respect
  • Integrity
  • Trust
  • Courage
  • Loyalty
Applications from recruitment agencies will not be accepted.
This work is licensed under a Creative Commons Attribution 3.0

  • ICT Vendor Manager

    1 month ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Randstad have partnered with a state government agency for the role of ICT Vendor Manager, this is a 6 month contract located in Brisbane CBD. Your new role as ICT Vendor Manager:As the ICT Vendor Manager, the primary objective is to oversee the lifecycle management of all managed assets, including hardware, software, licences, warranties, and other related...

  • Senior Manager, ICT Vendors and Contracts

    1 week ago

    Brisbane, Queensland, Australia The University of Queensland Full time

    Senior Manager, ICT Vendors and Contracts at University of QueenslandAre you an experienced ICT procurement professional looking to take on a new challenge? If so, this opportunity at the University of Queensland might be perfect for you! Join us in uplifting ICT vendor and contract management capabilities and be part of a community where excellence is...

  • Ict Vendor Management Officer

    1 week ago

    Brisbane, Queensland, Australia All Aspects Recruitment & HR Services Full time

    Category:***Government / Municipal******Experience:***Between 3 and 5 Years******Work city:***BrisbaneCreated:*** ICT Vendor Management Officer AO4 & AO6***All Aspects Recruitment & HR Services are currently seeking ICT Vendor Management Officers for a temporary role starting 27th March 2023 until 22nd March 2024 with the possibility of extension.******: -...

  • Manager, Vendor Management

    1 week ago

    Brisbane, Queensland, Australia https:www.bebeejoin Full time

    Establish, maintain, and enhance a strong vendor management framework to oversee relationships with various key ICT service providers for the department. Offer expert guidance to senior management on ICT services from major vendors, effective engagement strategies, and vendor performance management focused on business results. Lead, supervise, and organize a...

  • Senior Ict Consultant

    1 week ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About usTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry.With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Senior ICT Consultant

    1 week ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About usTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Ict Manager

    1 week ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    Queensland Statutory Authority with a large revenue base is looking for an experienced ICT Operations and Service Delivery manager.This is a newly created role reporting into the Chief Technology Officer responsible for the introduction of an outsourced management service environment.Work with the CTO on vendor selection to then manage the SLA's along with...

  • Senior ICT Consultant

    1 week ago

    Brisbane, Queensland, Australia Titan ICT Full time

    About usTitan ICTis an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located Brisbane, Perth and Sydney.It's an exciting time for us as we experience...

  • Ict Operations Manager

    1 week ago

    Brisbane, Queensland, Australia TAFE Queensland Full time

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the...

  • Project Manager ICT

    1 week ago

    Brisbane, Queensland, Australia Eden Ritchie Recruitment Full time

    Project Manager ICT Eden Ritchie is seeking a Project Manager ICT who will be responsible for leading and managing the successful delivery of a fit-for-purpose electronic Case Management System (eCMS) for Department.7 month contract with possible 3 month extension Brisbane CBD location As the Project Manager ICT, your key responsibilities will...

  • Ict Contract Manager

    1 week ago

    Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

    As Contract Manager you will:Establish Standing Offer Arrangements (SOA) including negotiating terms, conditions and commercials with multiple vendors, drafting SOAs, evaluating tenders, preparing contracts for execution. Prepare and maintain procurement documentation such as Buyer's Guides, Fact sheets, and other contract artefacts. Prepare reports on...

  • Project Manager ICT

    1 week ago

    Brisbane, Queensland, Australia ClearCompany Full time

    Eden Ritchie is seeking a Project Manager ICT who will be responsible for leading and managing the successful delivery of a fit-for-purpose electronic Case Management System (eCMS) for Department.7 month contract with possible 3 month extensionBrisbane CBD locationAs the Project Manager ICT, your key responsibilities will include:Provide day to day...

  • Ict Services Manager

    1 week ago

    Brisbane, Queensland, Australia Michael Page Full time

    Management (Information & Communication Technology) This position provides expert leadership and management capabilities to the Digital Business Centre (DBC) and will lead a team of professionals dedicated to delivering outstanding technology services.Our client is a prominent agency within the Queensland Government, with an office in Brisbane's...

  • Ict Operations Manager

    1 week ago

    Brisbane, Queensland, Australia Downer Group Full time

    A new name, a bright pathway aheadPart of Downer Group, our newly formed Social Infrastructure and Citizen Services business unit brings amazing capability to the people of Australia and what matters most to them. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and...

  • Ict Service Delivery Manager

    1 week ago

    Brisbane, Queensland, Australia Perigon Group Full time

    Ability to develop and implement ICT strategy Exposure to a wide range of specialist technology Attractive SalaryThe CompanyOur client is a global provider of commercial real estate services, offering a broad range of integrated solutions to clients worldwide. With a strong presence in the industry, this company has a reputation for delivering exceptional...

  • Ict Manager Ao8

    1 week ago

    Brisbane, Queensland, Australia Synergy Placements Pty Ltd Full time

    Permanent QLD Government role Management opportunity Strategic ICT and Project ManagementWe have been given the exciting opportunity to source for our client, a large QLD Government Department for the exciting role of ICT Manager Strategy and Projects (AO8). Our client exists to protect the health and safety of the people of Queensland and aim to make a...

  • Ict Service Delivery Manager

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    The roleThe ICT Service Delivery Manager will play a critical role in managing the delivery, support, and management of a contemporary online quality management system for Forensic Science Queensland. This ICT platform plays an important role in the provision of timely, world-class, contemporary forensic services to Queenslanders. The position will work...

  • Vendor Manager

    1 week ago

    Brisbane, Queensland, Australia FCM Travel Full time

    Hello, Hej, 你好, Salut At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand...

  • Vendor Manager

    3 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Hello, Hej, 你好, SalutAt Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand with key...

  • Vendor Manager

    2 months ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Hello, Hej, 你好, SalutAt Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand with key...