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Customer Service Representative

3 months ago

Gold Coast, Queensland, Australia Concentrix Full time

Job Title:

Customer Service Representative

Job Description

This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.

Do you want a rewarding role where you learn banking skills and blend your customer service experience to help people across Australia?


At Concentrix, in everything we do, we believe in doing right by and for our people - our clients, their customers, our staff, our community, our planet. We support everyone to be the best version of themselves that they can be.

Working on behalf of one of the Australia's big 4 banks, our team takes inbound calls to provide guidance, support and assistance with various banking-related enquiries.

Make a change and say goodbye to cold calling or sales, feel good in the work you do


This is an entry level financial services role; customer service skills will be highly regarded

What's in it for you?

  • A start to your financial services career.
  • Cert III in Business program, get paid while you study.
  • A diverse and inclusive workplace.
  • Culture days, holiday and social events.
  • Uncapped employee referral bonuses
  • Free parking available.
  • Access to a wide variety of banking discounts and promotions after 6 months.

Key Role Details:

  • 22nd of July start date, apply now
  • Full-time and stable opportunity
  • $26.18hr + Super & Penalty Rates
  • 6 weeks of comprehensive training, first 2 weeks will be classroom training, Mon- Fri from 8:00 AM to 4 :00 PM, additional 4 weeks of hands-on learning, Monday to Friday on rotating roster between 8:00 AM to 8:00 PM
  • After training, availability required for 7 days a week flexible, Mon- Sun between (0800 AM – 0800 PM) may vary as per the client's needs
  • Hybrid work arrangements available after 3 months, dependent on competency

Key Responsibilities of the role:

  • Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision-making skills appropriate to customer situation.
  • Implementing a resolution by taking proactive steps to address the customer's issue effectively.
  • Tailored resolution to assist customers with banking needs.
  • Deliver high quality customer interactions while balancing client outcomes and following compliance requirements.
  • Effectively utilize your existing and newly trained computer skills across a variety of banking systems.
  • Communicate client specific knowledge to customers accurately and effectively.
  • All other duties as directed within the scope of skills and training.
  • Must be familiar with technology and open to learn new systems with working knowledge of computer and software applications.

*Applicants must be at least 18 years of age, have full working rights in Australia and pass a police, monetary and other pre-employment checks*

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

We strive towards providing and sustaining a healthy and safe work environment so you can focus on being your best self and THRIVE

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time

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