Inbound Consultant

7 days ago


Melbourne, Victoria, Australia Optimum Consulting Group Full time

A terrific opening has become available to join a growing superannuation firm in Melbourne's cbd on a 12 month fixed term contract.

This role is an Inbound Consultant - Superannuation Specialist, providing high quality and professional customer service to existing and prospective members and employers.


The Role
Working within a team of 20 colleagues, you will be responsible for:

  • Responding to inbound calls and written queries.
  • Providing accurate information relating to superannuation products and processes.
  • Following up requests, through to completion.
  • Promoting selfservice opportunities by educating members.
  • Accurately recording member activity and ensuring compliance with internal policies and procedures.

About You
As a call centre operator, you understand the value of providing exceptional customer service over the phone.

You don't need to be a superannuation expert to do this position, however, some financial services experience will be highly regarded.

The most important elements are a great phone manner and strong customer service skills.


This is an awesome firm and this role is a great way to get a foot in the door and show what you can do.

It is a 12 month contract, but exceptional performance won't go unnoticed.

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