Student Services Officer

3 days ago

Adelaide, South Australia Randstad Australia Full time

Student Support Officer

As a Student Support Officer, you'll be the first point of contact for students needing help with their studies

You'll provide answers and information in a range of different situations, helping students stay on track to achieve their dreams. You'll put the student at the center of everything you do while you build your own skills to further your career in education.

Your Responsibilities

Offering ongoing support for our students during and after enrolmentGoing above and beyond to deliver a memorable student experience every timeMotivating students to continue their studies and championing the best outcome for themRespond to and triage student support needs by telephone and via email as appropriate as first point of contactManagement of data entry and our online filing and archiving systemsMaintenance of integrity and accuracy of student dataPreparing enrolment information packs Your Skills & Experience Strong student focus and an understanding of what it is like to juggle multiple responsibilities at the same timeHigh level of empathy and adaptability as well as a positive attitude towards challengesProblem solving skills and experience in providing exceptional customer experience & service in a high volume roleStrong interpersonal and communication skills and ability to explain complex information in a simple wayExperience with Synergetics/SEQTA systems highly regardedWorking with Children Check (WWCC) and RRHAN-EC (Responding to Risks of Harm, Abuse and Neglect training) essentialProficient in Microsoft Suite If you are interested in this exciting opportunity and have the relevant skills required, please apply online with your updated CV. If you would like more information, please email Rachael Coyle on or call on for a confidential discussion. If the position is not quite right and you are passionate about education and encouraging students to reach their potential LET'S CONNECT At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Strong Communication, Admin experience and excellent inter-personal skills
qualifications n/a
education Secondary School/High School

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