L1 Customer Support Representative

1 month ago

Melbourne, Victoria, Australia PrimeRevenue Full time

WHAT ARE WE LOOKING FOR?

Entry Level candidates can be considered for this role, however, there are a few must haves that the candidate must be able to demonstrate:

  • Excellent voice and conversational skills, including engaged listening, empathy, respect, and professional written skills to a global customer base.
  • Exceptional problem-solving skills and the foresight to respond to the core issues presented in contact scenarios.
  • Proficiency in Excel and Salesforce (or other CRM solution), Outlook, slack and other administrative applications used for data entry, analysis, and reporting.
  • Experience working with a complex process where attention to detail was necessary
  • Excellent typing skills, verbal and writing communication with ability to respond in a clear and summarized way to our global clients
  • Ability to leverage resources to figure out a problem (written material, internet searches, internal tools, and systems as well as colleagues)
  • Ability to learn and navigate multiple systems, tasks and customer cases, sometimes simultaneously.
  • Analytical thinking – Identifying process improvement opportunities and the education of processes required to enhance the service experience.
  • Cantonese Language

Beneficial but not required :

  • Experience in Procurement, Financial Services, Technical Support Experience
  • experience or general experience using any CRM
  • experience
  • Supporting SaaS solutions

PRIMEREVENUE PERKS:

  • ?25 days PTO + 8 holidays + Volunteer days
  • ?Generous benefits and time off programs
  • ?Professional growth, learning, and development opportunities
  • ?Innovative, global, TEAM centric environment
  • Community service-oriented culture
  • ?Collaborative, casual, fun, and flexible work environment with access to top technology, stocked break rooms, and coffee bars
  • ?TEAM events and employee celebrations

A DAY IN THE LIFE:

  • Analyze and resolve complex customer cases in a timely manner
  • Utilize Excel for data analysis and reporting.
  • Understand and apply financial terms or accounting principles in daily tasks.
  • Use Salesforce for customer relationship management.
  • Communicate effectively with a global customer base.
  • Manage all incoming inquiries (cases)
  • Prioritize cases based on severity, customer, resources
  • Maintain specific KPI targets for customer satisfaction, average time to close and response time

ARE YOU READY TO WORK AT PRIMEREVENUE?

PrimeRevenue is a global FinTech based in Atlanta, GA with offices in London, Prague, and Hong Kong. We've been serving Fortune 500 companies and their suppliers since 2003, and we're growing faster than ever.

WHO ARE YOU?

SMART, HUNGRY, & HUMBLE PERSONALITY IS A MUST ?

Our values are built upon what we call PRIDE + Integrity –

  • Performance, Respect, Innovation, Diversity, Excellence and, above all, Integrity. At PrimeRevenue, you will work with a great global TEAM that is pursuing a massive overall opportunity.
Not what you are looking for? Try these related job searches
L1 Customer Support Representative jobs in Melbourne
Customer Support jobs in Melbourne
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