L1 Customer Service Representative

7 days ago

Melbourne, Victoria, Australia PrimeRevenue, Inc. Full time

Overview:


Customer Support Representative is the first line of support for all PrimeRevenue customers which include Buyers, Suppliers, Funding Partners, and Reseller Partners.

This Level 1 Support TEAM is responsible for managing all incoming inquiries. Currently, our global support TEAM closes nearly 3,000 cases each month.

For many customers in production, our Level 1 Support TEAM is the only contact they have with the PrimeRevenue organization.


Responsibilities:

  • Analyze and resolve complex customer cases in a timely manner
  • Utilize Excel for data analysis and reporting.
  • Use Salesforce for customer relationship management.
  • Communicate effectively with a global customer base.
  • Manage all incoming inquiries (cases)
  • Prioritize cases based on severity, customer, resources
  • Maintain specific KPI targets for customer satisfaction, average time to close and response time

Qualifications:

  • Excellent voice and conversational skills, including engaged listening, empathy, respect, and professional written skills to a global customer base.
  • Exceptional problemsolving skills and the foresight to respond to the core issues presented in contact scenarios.
  • Experience working with a complex process where attention to detail was necessary
  • Excellent typing skills, verbal and writing communication with ability to respond in a clear and summarized way to our global clients
  • Ability to leverage resources to figure out a problem (written material, internet searches, internal tools, and systems as well as colleagues)
  • Ability to learn and navigate multiple systems, tasks and customer cases, sometimes simultaneously.


 Analytical thinking
  • Identifying process improvement opportunities and the education of processes required to enhance the service experience.

WHAT IS PRIMEREVENUE ABOUT:

Established in 2003, PrimeRevenue is the leader in working capital financial technology solutions. PrimeRevenue has the largest and most diverse global funding network of more than
100 funding partners.

Supporting
30+ currencies on a single cloud-based, multi-lingual, cross-border network, PrimeRevenue facilitates a volume of more than
$250 billion in payment transactions per year.


Offering working capital solutions for both accounts payable and accounts receivable, PrimeRevenue is the only supply chain finance provider offering hands-on,
24/7 global support and patent-pending technology.

This ensures our clients see more cash, faster, while ensuring sustainable cash flow gains year-over-year. With nearly
200 employees in offices around the globe, PrimeRevenue has a diverse, multi-lingual team that is quickly growing.

Our
smart, hungry, and
humble TEAM is dedicated to our values,
PRIDE + Integrity.

Performance, Respect, Innovation, Diversity, Excellence and Integrity are engrained in our culture and are integrated into everything we do — which ensures we deliver outstanding results for clients.

Our multicultural workplaces offer outstanding opportunities for professional and personal development. Like most successful companies, you'll find people who are highly intelligent, motivated, fun-loving and above all, ethical. At PrimeRevenue, you will work with a great TEAM that is pursuing a massive overall opportunity.

PRIMEREVENUE PERKS:

  • Competitive pay, bonus, and retirement programs
  • Generous benefits and time off programs
  • Professional growth, learning, and development opportunities
  • Innovative, global, TEAM centric environment
  • Community serviceoriented culture
  • Collaborative, casual, fun, and flexible work environment with access to top technology, stocked breakrooms, and coffee bars
  • TEAM events and employee celebrations

  • L1 Customer Support Representative

    3 weeks ago

    Melbourne, Victoria, Australia PrimeRevenue Full time

    WHAT ARE WE LOOKING FOR?Entry Level candidates can be considered for this role, however, there are a few must haves that the candidate must be able to demonstrate:Excellent voice and conversational skills, including engaged listening, empathy, respect, and professional written skills to a global customer base.Exceptional problem-solving skills and the...

  • L1 Customer Support Representative

    2 months ago

    Melbourne, Victoria, Australia PrimeRevenue Full time

    WHAT ARE WE LOOKING FOR?Entry Level candidates can be considered for this role, however, there are a few must haves that the candidate must be able to demonstrate:Excellent voice and conversational skills, including engaged listening, empathy, respect, and professional written skills to a global customer base.Exceptional problem-solving skills and the...

  • L1 Customer Support Representative

    7 days ago

    Melbourne, Victoria, Australia PrimeRevenue, Inc. Full time

    L1 Customer Support RepresentativeARE YOU READY TO WORK AT PRIMEREVENUE?Customer Support Representative is the first line of support for all PrimeRevenue customers which include Buyers, Suppliers, Funding Partners, and Reseller Partners. This Level 1 Support TEAM is responsible for managing all incoming inquiries. Currently, our global support TEAM closes...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Recoveriescorp Full time

    Customer Service RepresentativeCustomer Service RepresentativeJob no: 493038Work type: Contract, Full-timeLocation: Melbourne CBDCategories: CollectionsJoin our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    A manufacturer and distributor of sports apparel seeks a Customer Service Representative (B2B) to be based in their office in Cremorne.Customer Service Representative (Business to Business) International manufacturer and distributor of sports apparel Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia LivaNova Full time

    Join us today and make a difference in people's livesGENERAL INFORMATIONJob Title: Customer Service RepresentativeDepartment: Commercial - CSReports to: Commercial Operations ManagerJOB CONTEXTLivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales, Marketing,...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    A manufacturer and distributor of sports apparel seeks a Customer Service Representative (B2C) to be based in their office in Cremorne.Customer Service Representative (Business to Consumer) International manufacturer and distributor of sports apparel Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia BP Full time

    Job no: 896511Work type: CasualLocation: MelbourneCategories: Customer Service Representativebp Supremacy (Mentone)Join a global retail company that's shaping a brighter future for all.At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team.Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the upgrade...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia The Recruitment Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team.Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the upgrade...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia VISY Full time

    Customer Service Representative Customer Service Representative If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from youHighly autonomous role with a supportive and friendly team culture Outstanding long term career pathways within a market leader Thrive in this truly dynamic permanent...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Labourpower Recruitment Services Full time

    PURPOSE OF THE JOB:The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers.This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest standard of...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Hudson Full time

    A manufacturer and distributor of sports apparel is looking for a Customer Service Representative (B2C) to join their team in Cremorne office.Key Highlights:Global company specializing in sports apparelHybrid work model and attractive employee benefitsPositive work environment with a supportive teamRole Overview:As a Customer Service Representative, your...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Pelican Products, Inc. Full time

    Customer Service RepresentativeDate:May 31, 2023LOCATION: Melbourne, AUCompany:Pelican Products, Inc.A Customer Services Representative is a vital link with our customer base and with other internal departmentswithin the company. Primary responsibilities are to manage orders and sales forecasts processing into thecompany's SAP system. You will be responsible...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Prowell Group Full time

    Multiple Financial Sector RolesOur client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs are...

  • Customer Service Representatives

    7 days ago

    Melbourne, Victoria, Australia JobVista Full time

    Be our next Customer Service Representative.Whether you get energy from making a customer's day better, sharing the story behind a great coffee, or delivering an awesome customer experience – JS Retail can be the place where you find your purpose. If you want to build first-rate customer service skills in a workplace that is fast-paced and dynamic, then...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Lendlease Full time

    Lendlease is one of the world's leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees. With over 60 years' experience, we create the best industry-leading places that matter built on innovative and sustainable design.Harpley, a master planned community by...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Eightcap Pty Ltd Full time

    Customer Service RepresentativePosition title: Customer Service RepresentativeDepartment: Customer Service - CN DeskLocation: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000Reports to: Customer Service ManagerCompany OverviewEightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    Customer Service Representative - Contact Centre - MelbourneCustomer Service Representative - Contact Centre - MelbourneJob no: VOLDDOCCS24Business unit: Personal BankingWork type: Permanent Full timeRegion: VIC- Melbourne CBD, VIC- Melbourne inner- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career:Make a real...

  • Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia Speller International Full time

    Company Overview:Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking two Customer Service Representative who have worked in manufacturing industry to join our client's team for an asap start for an permanent position.Job...