Current jobs related to Guest Services Manager - Melbourne, Victoria - Marriott

  • Guest Services Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia The Standard Hotel Full time

    The Standard HotelAbout the RoleWe are seeking a highly skilled and experienced Guest Services Agent to join our team at The Standard Hotel in Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.Key...

  • Guest Services Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Standard International Management, LLC. Full time

    About UsStandard International Management, LLC. is a leading hospitality company that prides itself on delivering exceptional guest experiences. Our boutique hotel brand is known for its unique blend of style, service, and entertainment.Job SummaryWe are seeking a highly skilled and charismatic Guest Services Agent to join our team. As a key member of our...

  • Guest Service Representative

    6 days ago

    Melbourne, Victoria, Australia PULLMAN Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Guest Service Agent to join our team at Pullman Albert Park. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming service to guests, responding...

  • Guest Services Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Job OverviewJob Category: Rooms & Guest Services OperationsSchedule: Full-TimePosition Type: Non-ManagementAt Marriott, our dedicated team members are at the core of our commitment to exceptional service. As a Full-Time Overnight Hospitality Associate, you will be instrumental in not only meeting but surpassing our guests' expectations. You will represent...

  • Guest Services Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Job OverviewJob Category: Rooms & Guest Services OperationsPosition Type: Non-ManagementAt Marriott, our dedicated team members are the essence of our commitment to exceptional service. As a Full-Time Overnight Hospitality Associate, you will be instrumental in not only meeting but surpassing our guests' expectations. You will represent the prestigious...

  • Guest Services Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Job OverviewCategory Rooms & Guest Services OperationsSchedule Full-TimeRemote Work NoPosition Type Non-ManagementAt Marriott, our dedicated team members are the essence of our commitment to exceptional service. As a Full-Time Guest Services Specialist, you will be instrumental in not only meeting but surpassing our guests' expectations. You will represent...

  • Guest Services Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Job OverviewAs a key member of the Rooms & Guest Services Operations team, you will play a vital role in delivering exceptional service to our esteemed guests. Your commitment to excellence will help us maintain our reputation as a premier luxury brand.Core Responsibilities:Allocate accommodations based on guest preferences and requests whenever...

  • Guest Services Representative

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the RoleLancemore Crossley Street is seeking a skilled Guest Services Agent to join our dynamic Front Office Team. As a key member of our team, you will be responsible for delivering exceptional guest experiences at every stage of their journey, from reservations to departures.Key ResponsibilitiesGuest Experience: Help deliver exceptional guest...

  • Guest Services Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia The Standard Hotel Full time

    About The Standard HotelWe're a unique and vibrant hotel that prides itself on delivering exceptional guest experiences. As a Guest Services Ambassador, you'll be the face of our hotel, ensuring that every guest feels welcome and valued.Key ResponsibilitiesDeliver Exceptional Guest ServiceConsider the guest experience in everything you do, always being...

  • Guest Services Representative

    6 days ago

    Melbourne, Victoria, Australia Accor Full time

    Job Title: Guest Services RepresentativeAt Sofitel Melbourne On Collins, we are seeking a highly skilled Guest Services Representative to join our team. As a key member of our communication hub, you will be responsible for coordinating the flow of phone calls and mail throughout the hotel.Key Responsibilities:Manage phone calls and mail effectively to ensure...

  • Guest Services Representative

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the RoleLancemore Crossley Street is seeking a skilled Guest Services Agent to join our dynamic Front Office Team, delivering exceptional hospitality and a boutique experience to our guests.Key ResponsibilitiesGuest Experience: Help deliver exceptional guest experiences at every part of the journey, including reservations, arrivals, departures, and...

  • Guest Service Representative

    6 days ago

    Melbourne, Victoria, Australia Accor Full time

    {"h1": "Guest Service Agent Job Description", "p": "At Accor, we are committed to delivering exceptional service to our guests. As a Guest Service Agent, you will be the first and last point of contact for our guests, ensuring their stay with us is memorable and enjoyable. Your key responsibilities will include: * Providing passionate, knowledgeable, and...

  • Guest Services Representative

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Agent to join our Front Office Team at Lancemore Crossley St. in Melbourne.Key Responsibilities:Deliver exceptional guest experiences at every stage of their journey, including reservations, arrivals, departures, and throughout their stay.Cover the occasional Front Office...

  • Guest Service Representative

    1 week ago

    Melbourne, Victoria, Australia PULLMAN Full time

    {"title": "Guest Service Agent", "description": "Unlock Your Potential at Pullman Albert ParkAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Guest Service Agent to join our team at Pullman Albert Park, a luxurious hotel situated in the heart...

  • Guest Services Supervisor

    3 weeks ago

    Melbourne, Victoria, Australia Hilton Hotels Full time

    Position OverviewThis Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available. About Hilton Melbourne Little Queen Street Hilton Melbourne Little Queen Street merges classic elegance with contemporary comforts. This recently inaugurated establishment in the...

  • Guest Service Representative

    2 days ago

    Melbourne, Victoria, Australia PULLMAN Full time

    {"title": "Guest Service Agent", "description": "Unlock Your Potential at Pullman Albert ParkAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Guest Service Agent to join our team at Pullman Albert Park, a vibrant hotel located in the heart of...

  • Guest Services Ambassador

    5 days ago

    Melbourne, Victoria, Australia JLL Full time

    About the RoleWe are seeking a highly skilled Guest Services Ambassador to join our team at JLL. As the first point of contact for employees and visitors, you will be responsible for providing exceptional customer service and creating a welcoming experience for all.Key ResponsibilitiesManage the booking, setting, and refreshing of client meeting and event...

  • Guest Services Ambassador

    1 week ago

    Melbourne, Victoria, Australia JLL Full time

    About the RoleWe are seeking a highly skilled Guest Services Ambassador to join our team at JLL. As the first point of contact for employees and visitors, you will be responsible for providing exceptional customer service and creating a welcoming experience for all.Key ResponsibilitiesManage the booking, setting, and refreshing of client meeting and event...

  • Guest Services Ambassador

    18 hours ago

    Melbourne, Victoria, Australia JLL Full time

    About the RoleWe are seeking a highly skilled Guest Services Ambassador to join our team at JLL. As the first point of contact for employees and visitors, you will be responsible for providing exceptional customer service and creating a welcoming experience for all.Key ResponsibilitiesManage the booking, setting, and refreshing of client meeting and event...

  • Guest Service Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia The Windsor Full time

    About UsThe Hotel Windsor is a renowned Australian hotel that embodies the elegance and sophistication of a European-style 'Grand Hotel'. Our Front Office Department plays a pivotal role in creating memorable guest experiences.We welcome positive, passionate, honest, and hardworking individuals into our team and commit ourselves to the highest professional...

Guest Services Manager

3 months ago

Melbourne, Victoria, Australia Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Manager, opportunity awaits.

Position Summary:

  • Manage day-to-day operations and ensure the quality and standards of the hotel are met
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries whilst engaging and inspiring guests with each guest experience
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar managerial role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.