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Business Program Manager
4 months ago
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As the Business Program Manager (Critical Environment) you will work with the Director Business Operations to drive and implement consistent programs at all datacenters globally. You will also assist in quarterly spend review activities at a datacenter as well as regional level. This job will allow you to build a strong understanding of demonstrate and further develop your expertise in datacenter services. It will also provide you with opportunities of working with teams across various geographies. This role calls for a balance of leadership, influence skills, supportive individual contributions, and expertise in enterprise-level operations. You must be able to work well under pressure and deadlines, as well be able to support some regional and international travel.
Responsibilities
Responsibilities:
- Manages deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
- Help others identify growth opportunities, develop skills, and build development plans.
- Leading and managing a team of CE Business Program Managers and their ongoing talent development.
- Provide thought leadership and subject matter expertise related to the delivery of datacenter-centric services.
- Solving complex challenges between remote and onsite support personnel.
- Assist in preparation of quarterly spend management review materials at datacenter site and regional level.
- Assist with tracking of datacenter Maintenance and Repair activities.
- Create and manage the end-to-end process for the planning and implementation of continuous improvement initiatives, automation and programs.
- Assist in managing organizational supplier contracts end to end (procurement engagement, cost/terms negotiations, contracting, change orders, scorecards, recurring business reviews, etc.)
- Support organizational financial management, budgeting, and forecasting.
- Evaluate cost savings opportunities and implement strategic projects to realize savings.
- Leverage local subject matter expert's knowledge, spread adoption of best practices, and expose best practices to the onsite datacenter field teams.
- Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I
- Coordinate closely between datacenter field operations teams and Global Business Operations to foster alignment and partnerships for business success.
- Ability to work independently in a remote workplace setting.
Qualifications
Required Qualifications:
- At least 6 years' project management experience across large complex, cross-functional organizations
- At least 3 years' experience in data center-related functions for large enterprise organizations.
- At least 4 years' management (e.g., people, project, process, vendor, change) experience.
- Ability to travel up to 25% of the time.
While not required, we also look for the following Preferred Qualifications:
- Bachelor's Degree in Business, Operations, Finance or related field and 10+ years work experience in program management, process management, process improvement
- 6+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .
