Director, Product Ops and Development

2 weeks ago

Sydney, New South Wales, Australia Singtel Group Full time

It starts with YES

At Optus, we've an ambitious goal to be Australia's most loved everyday brand.

The role of Product Ops and Development is accountable for all aspects of the product house from strategy, transformation, operations, platforms, product development and lifecycle. Communicating value to internal and external parties as well as optimising our vendor ecosystem to drive higher rebates. You start with ideation and own the charge through to execution – You are the champion of how to make it happen.

Your day in the life at Optus

  • Leading business transformation within the product remit with a strong focus on using analytics and the adoption of data driven decisions and automated operations.
  • Value proposition and Go-to-Market strategy & execution by acting as the voice of the customer across our product portfolios, where you will conduct data analysis and market research to identify and define customer segments based on demographics, behaviours, needs, and preferences.
  • Own product development across Optus Enterprise covering Small Business, Mid-Market and Enterprise increasing speed to market whilst reducing cost to market. You will be building the optimal mix of agile and waterfall processes to increase speed of products to market by working with Group IT, Networks and Marketing.
  • Vendor governance and rebate management across all partners driving $10M+ bottom-line benefit where you will design and implement a rebate management strategy, optimising rebate programs and enhancing financial benefits for the organisation.
  • Product operations and platforms to provide business insights and leadership of product platforms where you will own the operating cadence for the Product team to ensure proactive management of risk, timely delivery, and effective end to end engagement across the organisation.

Your skills to pay the bills

  • You are well equipped to develop value propositions for each sub-segment through vertical-specific propositions or business lifecycle propositions. Enabling you to win new customers and increase tenure along with value for existing customers. Whilst providing thought leadership and lead creation of the next best product and solution recommendation engine; combining analytics and hypothesis-led thinking.
  • Experience in the analysis of rebate data and trends find opportunities for process improvements, revenue growth, and cost savings.
  • Industry leading enterprise leadership and influencing skills, well vetted in managing relationships (in some cases without delegated authority) with other functions, divisions, and business units. Which is a key dependency for effective performance.
  • A firm foundation of experience in EPMO, Transformation, Strategic and Product related roles.

Perks we love at Optus

  • Competitive salary and performance incentives + Discounts to Optus products and services, and to over 400 retailers Australia-wide.
  • Training, mentoring and development opportunities (ask us about OptusU).
  • A "connected" day for you to use to connect to something you are passionate about complimented by Hybrid ways of working with a focus on you, our people.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes #LI-LW1

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch. For more information on Diversity, Inclusion & Belonging at Optus, please visit

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