Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia Grundfos Full time

Service Coordinator – Grundfos Australia

Location: Huntingdale, Victoria

Are you ready for a new opportunity?

Be part of the growing Oceania Service Delivery team, with this role being located in our Huntingdale office in Victoria.

Purpose of the Job

As a Service Coordinator with our Oceania Service Delivery Team, you will be working within an established group of 'can do' people who provide service administrative support across Australia and New Zealand to our valued customers & stakeholders to ensure the efficiency and effectiveness of the Oceania Service Delivery. Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors. Handling customer requests (phone calls, emails, orders etc.) and preparing quotes, applying good professional knowledge, building trust with customers, employees, and contractors. Other administrative matters including service contracts, organization and task management of technicians, partners, and contractors.

Why Grundfos?

  • Global values-driven organization
  • Great team culture and positive work environment
  • Wide range of employee benefits
  • Access to extensive internal training with global career development opportunities

About the Responsibilities - These include:

  • Administrative support for all other service colleagues & contractors involved with the various Service processes
  • Scheduling technicians for onsite work
  • Spare parts selection and ordering
  • Answering after sales service calls from customers and end-users
  • Preparation of quotations for various repair works and spare parts inquiries.
  • Follow-up of completed open service orders, concerning faults, repairs and quotations
  • Organising training courses, technician toolbox talks, etc.
  • Investigate and raise customer credit requests
  • Efficient communication with all customers, staff, dealers, and internal stakeholders
  • Assist with administrative tasks for technicians
  • Technical service report proof reading and writing, prior to issuing to customers
  • Monitor open service orders weekly and work with the responsible technician/department for appropriate action.
  • Provide after-sales guidance, advice and support to end users, dealers and other internal and external stakeholders and customers.
  • Flexible working arrangements with start and finish times to suit business needs for the various time zones across Australia & New Zealand.

Your Skills and Experience Required:

  • At least 2 years work experience in a similar field is desirable
  • Enthusiastic, task focused, team player
  • Outcome driven & results orientated.
  • Experienced in handling commercial and business support
  • Communicative, independent, efficient, initiative-oriented, result-oriented
  • Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other MS Office applications would be desirable
  • Previous experience with pump technology or similar would be an advantage
  • Ability to work with processes and participate in projects
  • Good communication skills both oral and written

About our Company

With over 17 million pumps produced annually and over 20,000 employees in more than 55 countries, Grundfos is today one of the world's leading manufacturer of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.

More Information

If this sounds like you, please click the 'Apply' button to progress with your application.

We look forward to hearing from you.

Please note that we will only accept local citizens/permanent residency visa holders of the country.

If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: or on Facebook:

Grundfos is an Equal Opportunity Employer.

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