Director, Professional Services(ASPAC)

4 weeks ago

North Sydney Council, Australia opentext Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Director, Professional Service Enterprise Delivery ASPAC will lead the implementation of projects for OpenText enterprise software solutions in the Asia Pacific Region

Reporting to SVP of Professional Services and serving as an integral member of the senior leadership team, this director will manage the projects in the Asia Pacific Region, develop the project management policies, manage customer escalations, integrate into the sales bid process/review, and perform revenue and margin forecasting. The position will be front facing with the customers for projects being implemented with OpenText resources.

The Director, Professional Services Enterprise Delivery will be a hands-on senior leader who can provide counsel to the SVP of Professional Services, manage multiple projects and customers, lead program managers and, and develop compelling thought leadership and implement new methods of making OpenText world class in Professional Services.

KEY RESPONSIBILITIES

  • Responsible for the delivery or revenue and margin target in the Enterprise Group in Asia Pacific
  • Provide strategic vision and implementation of that vision for the project management of professional services project in Asia Pacific Region
  • Manage a team of Project Managers working on working on customers projects.
  • Primary connection for practice leadership on staffing and delivering projects in the region.
  • Manage customer escalations on projects.
  • Forecast and take responsibility for revenue generation.
  • Manage external consultants for Project management
  • Ensure bid review and cost estimates for program

DESIRED OUTCOMES

  • Ownership of the project management practice, revenue generated, and bid/scoping process.
  • Implement a global thought leadership on improving practices and functions of PS delivery functions.
  • Drive margin and efficiency change in the business, but standardizing delivery and practices
  • Drive an expanded level of communication with OpenText customers through the project process.
  • Improve awareness of trouble programs and proactively manage the risk and communication.

This leader is a project management leader with the leadership, gravitas, and presence to work with customer escalated contacts VP – C level communication.

IDEAL EXPERIENCE

Experience with and passion for delivering complex software professional services

  • PMP certification
  • Demonstrated ability to successfully plan, implement, and deliver software solutions to fortune 500 companies
  • Managing complex requirements and customers

Demonstrated leadership and organizational skills with distributed teams:

  • Organizing resources from both the Project management and the technical resources from technical practices inside of OpenText

Experience managing complex project and teams:

  • 10+ years of managing global and remote teams for professional services on enterprise software solutions
  • Ability to identify, retain and grow talent required for successful website development & maintenance.
  • Requirements negotiation skills

CRITICAL LEADERSHIP CAPABILITIES

Strategic Thinking

  • Project management, customer communication, and delivery focused process improvements
  • Adopts a long-term perspective about the transformation of the Professional Services as AI integrates with implementation and delivery of services.
  • Translates business goals into well-defined performance plans for his/her own organization and communicates link between current activities and goals.
  • Thinks beyond annual goals.

Collaborating and Influencing

  • Invites and uses the opinions and perspectives of others.
  • Engages people in a dialogue to gain commitment and bring them "on board," linking their perspective to the intent.
  • Adapts own approach to the audience, anticipating impact of words and actions, preparing for possible resistance, and responding in an appropriate style, using a range of influencing styles.
  • Resolves conflicts by discussing individual issues with each person.
  • Checks with both sides of a discussion to ensure a common understanding.
  • Takes initiative to maintain contacts.

Driving Results

  • Works to achieve goals while overcoming obstacles and/or planning for contingencies.
  • Shows strong feelings (e.g. urgency) about reaching targets.
  • Checks work of self and others against required quality standards.
  • Reviews performance and progress on a regular basis to ensure team is achieving results.
  • Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

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