Noc Team Leader

2 weeks ago

Sydney, New South Wales, Australia Onset Full time
Are you an experienced Senior NOC Engineer with a drive to empower and mentor others?

Are you prepared to embark on an exhilarating journey of establishing a dynamic team that reflects your leadership style?

We are currently looking for a NOC Team Leader who will lead and build our afterhours NOC team.

Why Join Us?

About the role


As a NOC Team Leader, your key responsibilities include leading a team of NOC engineers, ensuring smooth network operations, and delivering excellent customer service.

You are accountable for developing and maintaining the team's enterprise network administration and troubleshooting skills, aligned with client-specific products and technologies.

Collaboration with other teams and preserving technical knowledge are crucial for maximizing efficiency and providing optimal client support.

What will you do?- Provide leadership, mentorship, and guidance to a team of NOC engineers.- Assign tasks, monitor progress, and provide support and feedback to team members.- Troubleshoot network incidents, conduct root cause analysis, and implement corrective actions.- Oversee day-to-day operations, ensuring adherence to processes and achieving client service levels.- Coordinate with other teams and third parties to resolve network incidents promptly.- Improve first-level resolution and reduce escalations.- Maintain accurate records of incidents, service requests, and network changes.- Collaborate with project engineers for network upgrades and enhancements.- Monitor network performance, identify issues, and take proactive measures to prevent disruptions.- Generate reports to assess network health and compliance.- Collaborate with the cybersecurity team to monitor network security.- Act as an escalation point of contact for inquiries, incidents, and service requests.- Communicate professionally and provide timely updates to stakeholders.- Collaborate with cross-functional teams during major incidents or upgrades.- Creating high quality knowledge base articles

Who You Are- Mentoring, coaching, and supervising experience.- Proficiency in BGP, EIGRP, VRF, MPLS, RADIUS, carrier interconnect methodologies, and peering.- Minimum 1-year hands-on experience with Cisco/Fortinet/Viptela/Meraki Networking in an ITIL service provider/Telco Company.- Familiarity with troubleshooting and fault-isolation techniques, with exceptional diagnostic and resolution skills.- Experience in providing successful customer service and solutions remotely.- Experience in Delivering enterprise-grade managed services in an ITIL-aligned environment.- Current CCNA/CCNP certification is required- Advantageous to have NSE 1-4 certification.- ITIL Foundation or Awareness training.- Effective verbal and written communication skills in English. Willingness to work flexible schedules and be on-call for 24x7x365 client support.

To sweeten the deal- Flexible working arrangements- Expansive opportunities for learning and development- Transportation, meal and communication allowance.- Health insurance which includes your family members- Industry leading parental leave benefits

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