YES Program Manager
1 week ago
About Us
Aurora Energy's vision focuses on Tasmanians choosing us for their energy future. We have a passion for making a difference to the Tasmanian community and we are committed to a renewable energy future for our state. As your 100% Tasmanian energy retailer, Aurora Energy is focused on delivering a customer experience that exceeds expectations and we are proud to support our local communities. As our business continues to evolve, Aurora Energy's focus is on developing capability while leveraging technology and innovation to deliver our strategic objectives.
About the Role
We have an exciting opportunity as our YES Program Manager within our Revenue and Credit team. Our 'Your Energy Support' (YES) Program supports Aurora Energy's vulnerable customers through empathetic and tailored assistance provided by our team of hardship professionals. The YES Program Manager will lead the day to day operations of the team, collaborating with key stakeholders to maximise the reach of the program, while having a focus on continuous improvement.
About You
You'll have a strong customer focus, demonstrating empathy and sensitivity to provide our vulnerable customers with a customer-centric experience; you'll do this whilst driving strong financial returns and sustainable commercial outcomes that support Aurora Energy's strategic aspirations. You will be an adaptable communicator, capable of building strong relationships with key community and welfare organisations to ensure the program has maximum reach and is fit for purpose.Your proven leadership experience will see you guide the team through continuous improvement activities and positively influence a high-performance culture that demonstrates Aurora Energy's Vision, Purpose and Values.
What's on Offer
With a focus on innovation and delivering better customer outcomes, there has never been a better time to work in the Tasmanian energy sector with Aurora Energy. Be a part of Tasmanians' energy future and make a strong contribution to the ongoing success of our business.
As an Employer of Choice, we work hard to create a workplace that is welcoming and flexible, while balancing the needs of our people, the business and our customers.
Our 'Better Fit' Program offers flexible working around office-based a minimum of three days a week and remainder from home or office. Our offices feature collaborative spaces, quiet pods, sit/stand desks, and meetings rooms of all sizes—all fully integrated with the latest collaborative working technologies and amenities.
How to Apply
If you have what it takes, please click 'I'm interested' or 'apply', ensuring you attach a cover letter outlining how your skills and experience are aligned with this role, as well as an up-to-date resume. Applications without a cover letter will not be considered.
You will be required to satisfy a National Criminal History Police Check.
Applications close 9am Friday 14 June 2024.
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