Program Manager

7 days ago

Hobart, Tasmania, Australia Mission Australia Full time
$104,841 + super + not for profit salary packaging benefits

  • Permanent Full Time Contract
  • Location: New Town TAS 700
  • Make a meaningful difference to the lives of Australians in need
Life at Mission Australia


When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.

United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Find out more

about us

and

our purpose

Your Opportunity


As the first point of contact for people seeking support and guidance regarding concerns for children, young people, and their families, our Strong Families, Safe Kids Advice & Referral line (SFSK) service plays a crucial role in ensuring the well-being and safety of our community's most vulnerable members.

We pride ourselves on offering a comprehensive network of both government and non-government resources, facilitating early interventions, and working toward positive outcomes for children and families.


Co-located at St Johns Park, New Town as a Program Manager you will have the opportunity to lead an exceptional team, who oversee the coordination of services and ensure that assistance is provided promptly and effectively.

Whether it's offering valuable advice and information, facilitating referrals to other support services, or collaborating closely with Child Safety Services for further assessment when necessary, your values based leadership will be driving positive change and promoting the welfare of children and families across Tasmania.

This role offers a level of autonomy and will require a high level of organisational skills, teamwork, and collaboration across multiple organisations.

Your Key Responsibilities

  • Build and maintain an effective and skilled team by establishing role clarity at direct report level ensuring that performance expectations, development and accountabilities are clearly set and reviewed regularly.
  • Coach and Mentor team to enhance capability, development, and selfawareness including mastery of wellness and confidence in resilience.
  • Conduct staff performance discussions when required including setting priorities and outcomes, planning, and organising work and monitoring workflows, and assist in conflict resolution.
  • Action and accountability driven to achieve results in line with set timeframes.
  • Influence operational activities by contributing to the ongoing service development and improvement via strategic and continuous improvement initiatives.
  • Develop and uphold positive, effective working relationships with key stakeholders within the community.
Requirements for Success

With a significant background of management experience in the _Child, Youth & Family and/or Community Services _sectors, you will be confident in your values-based leadership, people management skills and knowledge of complex service delivery settings

Other requirements include:

  • Relevant degree with management experience or associate diploma with substantial management experience is required.
  • Action oriented and takes accountability to achieve results in line with set timeframes.
  • Strong interpersonal skills to build and maintains sustainable, positive internal and external relationships.
  • Highly developed communication, coaching, training, negotiation, and problemsolving ability.
  • Confident working in ambiguity and complexity by identifying risks, issues, and opportunities.
  • Demonstrated delivery of service outcomes on time and compliant with funding requirements.
  • Full driver licence with no restrictions


Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture


Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

or visit our

Careers page

for additional contact details.

Find out more about a

career with Mission Australia

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

  • Rewarding work
  • every day you know you're making a real difference
  • Notforprofit salary packaging, reducing your tax (details via
  • AccessPay)
  • Free external, confidential counselling and access to
- chaplaincy support

  • Volunteering opportunities
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
How To Apply

As a committed

Circle Back Initiative

Applications for this role are shortlisted as received and we are interviewing through the advertising period.

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