Customer Care Coordinator

2 weeks ago

Gosford Shire, Australia Bloom Hearing Specialists Full time
  • Full-time + Annual salary plus clinic-based financial incentives.
  • Purpose-led customer care.
  • Career development opportunities within a global organisation

At Bloom Hearing Specialists, we operate a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

What your day will look like

  • Engaging with customers over the phone, email, and in the clinic to answer enquiries, provide product information, and offer personalised solutions.
  • Scheduling appointments for hearing assessments and consultations with our expert audiologists.
  • Assisting customers in navigating our range of cutting-edge hearing devices and accessories.
  • Resolving concerns and ensuring a seamless customer experience that leaves a lasting positive impression.
  • Local marketing engagement to promote your clinic.
  • Minor hearing aid repairs (training provided)

What you bring

  • Prior experience delivering high-quality customer service in a retail or allied health environment.
  • Strong computer literacy skills and the ability to pick up multiple programs with ease (CRM, phone, appointment book management)
  • A proven track record in managing competing priorities within a busy environment
  • High attention to detail with a solid administration background and a strong team player
  • A positive and team-orientated attitude with the ability to work autonomously

Culture and Benefits

  • Training and development opportunities to keep skills up to date
  • Opportunity to work alongside a global retail team
  • Monthly clinic-based incentives
  • High performance and supportive work culture
  • Employee Value Awards
  • Discount on hearing aids for employees, friends, and family
  • Annual flu vaccinations
  • Employee Referral Program
  • Paid Parental Leave
  • Employee Assistance Program (EAP)

Our Values

In addition to the above, will be your commitment to being part of the bloomTM hearing customer journey according to the WSA values of Going Beyond Together, Pioneering for Better Solutions and Passion for Impact.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

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