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Customer Service Assistant
3 months ago
Chandler Personnel is looking for a reliable customer service rep to help the team out.
On-going to perm
Key Responsibilities:
- Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner
- Providing product information, pricing queries and processing orders into the system
- Order hold management
- Follow up of customer requests, issues and complaints to resolution
- Achievement of agreed department KPI's to drive superior service delivery
- Proactive communication with order timelines
- Developing a strong understanding of the Company's product range
- Contributing to the team's continuous improvement initiatives and targets
- Account management and order keying
- Internal sales support work with sales team to help manage group of accounts over the phone
- Direct sales proactively upsell to accounts when receiving callsOur client is a leader in Golf products
Responsible for providing superior customer service to key accounts to maintain our 100% customer and consumer satisfaction rating.
- Fun and fast paced office environment
- Small team (4 Reps and 1 Team Leader)
- Clayton based
- Free onsite parking
- Onsite gym and staff golf simulator
- Premium focus on OH&S
- Hours 9am 5.30pm, Monday
- Friday
Job Types:
Full-time, Casual
Salary:
$ $28.00 per hour
Schedule:
- 8 hour shift
- Morning shift
Experience:
- Customer service: 2 years (preferred)
- System administration: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location:
One location
