Customer Service

1 week ago

East Melbourne, Australia VISY Full time

Customer Service & New Work Officer

New Work and Customer Service Representative

If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you

  • Highly autonomous role with a supportive and friendly team culture
  • Outstanding long term career pathways within a market leader
  • Thrive in this truly dynamic fixed term 12 month contract role – with potential to extend

At Visy, our people make us stand out from the crowd. We're always seeking solutions, opportunities and possibilities. We look for people who see what's ahead and run towards it. These people are helping us to achieve our vision to become the global leader in sustainable packaging solutions. Together, we can create a better world.

The Opportunity:

Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world's leading privately owned packaging, paper and recycling companies. We offer unique, fully integrated, forward thinking closed loop packaging solutions that align with customer and industry needs. Having maintained a huge market share, we are certainly leading the way. This role with Visy Board is based out of Dandenong.

We are seeking a dedicated and proactive Customer Service Representative to join our team and ensure seamless order management whilst exuding exceptional customer support. As a Customer Service Representative you will play a pivotal role in maintaining strong relationships with our key accounts, addressing order-related inquiries, collaborating with internal teams, and contributing to continuous improvement projects. Your ability to communicate effectively and work collaboratively will be essential in achieving positive outcomes for our customers.

Your key areas you will be responsible for will be but not limited to:

  • Manage day to day customer requests
  • Provide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
  • Serve as the primary internal contact for all order-related issues, addressing customer concerns promptly and efficiently.
  • Assist the customer service team during peak periods or when team members are away, ensuring continuous coverage and maintaining high service standards
  • Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.

What you need to succeed:

  • Strong communication and interpersonal skills
  • Detail-oriented and able to multitask in a fast-paced environment
  • Excellent Customer-Service and Stakeholder Management skills
  • Ability to work autonomously and as part of a team
  • Experience in Customer service based role
  • Proficiency in Microsoft Office Suite and CRM systems

When you join Visy, you're joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you'll fit right in.

You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

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