Customer Service

1 week ago

East Melbourne, Australia Melbourne Cricket Club Full time

Customer Service & Administration Helpdesk Coordinator :East Melbourne VIC, Australia

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  • Fixed term contract covering parental leave full time hours
  • Utilise your superior customer service, coordination & administration skills
  • Take the next step in your career great staff benefits
  • Work for an iconic organisation and stadium with worldclass facilities
The Melbourne Cricket Club manages the Melbourne Cricket Ground, one of Australia's greatest assets.

The MCG is host to more than 70 major sports events annually, attracting at least three million patrons and visitors.


The Facilities department is responsible for the management, maintenance and efficient operation of the built environment at the MCG and other MCC-managed sites.

The duties include building operations, turf management, repairs and maintenance, cleaning and other technical services, ensuring that events, functions and daily business run smoothly.


A great
12 month fixed term job opportunity has become available within this department for a
Customer Service / Administration Helpdesk Coordinator in Building Services to cover parental leave.

Reporting to the Operations Manager Building Services, this role is responsible for operation of the facilities helpdesk, providing administrative support to the Facilities Department and contractors, and for the operation and upkeep of the Facilities Management Systems.

You will provide further support with the allocation of reactive and planned maintenance works, and provide support to other staff in the Facilities team, as well as manage assets via the QFM Asset Management System.


To be successful in this position, you need previous experience working in an administrator/ customer service role that required you to be extremely organised whilst juggling multiple priorities.

You will be a great communicator, both verbal and written with excellent customer service/interpersonal skills managing different stakeholders.

As an experienced administrator, you will have strong computer skills (particularly Excel) with an excellent eye for detail, and enjoy working as part of a close knit team.


This role is suited to someone who is keen to pursue a career in facilities management (relevant qualifications would be advantageous but not essential) or someone who has excellent customer service / administration skills and enjoys helping customers and would like to take the next step in their career.

Experience using various Facility Management & other software programs e.g. QFM, EBMS, Induction Systems and Visitor Management Systems is an advantage however not essential.


The hours of work are largely during business hours however, from time to time you will need to be available to work outside of normal business hours to be available to work on the Facilities event day roster on a rotation basis.

This could fall on, weekends, evenings or public holidays.

For a more detailed description of the role please refer to the position description tab on this page.


If you have the skills and experience outlined above and would like to join an iconic organisation, we would love to hear from you.

All applicants must submit a cover letter and current CV and complete the online questionnaire via the 'Apply' tab on this page.


  • Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes respecting the past whilst we shape the future; striving for excellence; lending a hand to others & and playing with pride, passion and purpose._
  • Position Description

Type:
Contract / Fixed Term

Category:
Facilities - No Value

Reference ID:
AF000235

Date Posted: 11/05/2023

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