Support Analyst

1 week ago

Brisbane, Queensland, Australia Technology One Limited Full time

How you'll make a difference...
The Support team are true advocates for TechnologyOne and our customers, where customer satisfaction and success are our focus. We are committed to helping our customers get back to doing what they do best - running their business.

We currently are looking for a Support Analyst to assist with our Corporate Performance Management (CPM) product. TechnologyOne's CPM product delivers a complete approach to managing customers' enterprise budgeting, performance planning, business analytics and more.


As a Support Analyst for our Corporate Performance Management (CPM) product, you will be the primary contact for Support customers using the product.

You listen to our customers' concerns and works to address issues raised in a timely manner whilst following Support processes and procedures to deliver on the defined Support KPIs.


As someone with experience using SQL Server, BI tools, SSAS, Power BI or Tableau and significant professional work experience in Business Intelligence (BI) and Analytics - you understand the value of data to help solve business problems.

You will also have a passion for data visualisation whether it's developing models, prototypes, reports or dashboards.

Most importantly you understand that your role is all about helping our clients source, transform and interpret data into actionable metrics to optimise their business.


What you'll be doing...

  • Providing Corporate Performance Management (CPM) software support, including collaborating with other teams and resolver groups throughout the business where necessary
  • Perform testing support for functional, user acceptance and regression testing of new features and fixes included in new releases where required
  • Demonstrate a thorough understanding of the business implications of bugs and enhancements and influence priorities based on customer requirements
  • Provide alternative solutions to customer issues and resolve unusual and complex support requests
  • Document knowledge base articles for solutions, as appropriate, to improve first call resolution by the Support team.

About you...

  • Experience with Business Intelligence and Analytics ie SQL Server, Power BI, SSAS, or Tableau
  • Expert data visualisation skills (ie developing models, prototypes, reports or dashboards)
  • A drive to provide a compelling customer experience
  • Experience in a high paced, customer focus environment.
  • TechOne CPM/XLOne experience would be highly regarded, but not necessary. We will invest in YOU

Benefits

  • Competitive remuneration package
  • Free 24/7 access to our new exclusive onsite 2 storey gym
  • Access to our industry leading share plan
  • Up to 2 weeks of discounted additional annual leave available for purchase
  • Free allday breakfast and amazing coffee
  • Professional development allowance
  • Regular catered team and company events
  • Salary packaging options (e.g Technology, cars & more)
  • Career opportunities

Who we are
TechnologyOne (

ASX:
TNE) is Australia's largest enterprise software company and one of Australia's top 100 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 4-5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation, and people with an entrepreneurial spirit. See us in action at Hack Day

  • Applicants must have the right to work permanently in Australia.

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