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Support Analyst
3 months ago
Benefits for working at Collins
Our mission at Collins is Restaurants Done Better. We have an obsession for raising the bar on what people think a restaurant experience should be. More Human. More Sustainable. More Digital. More Fun. In addition to working with iconic international brands, there are many advantages to joining the Collins Family. As part of your valuable contribution, you will be rewarded with:
- Access up to 13 paid "Recharge Days" per year . That's a 4 day working week every 4 weeks
- Ongoing professional development opportunities
- Flexible working arrangements, including WFH options 1-2 days per week.
- Access to a formal mentorship program
- Early access to long service leave after 7 years tenure
- Autonomy and independence to create your own success
- Commitment to 25% energy reduction by 2026
But it doesn't stop 've got plenty more available to you. Click here to check out all there is about Lovin' Life @ Collins.
About the Role (12 month contract)
To manage the effective delivery and support of IT services.
The role has specific responsibilities in management of outcomes across:
- IT Service delivery;
- IT Incident resolution; &
- IT project support.
As the Support Analyst, you will take ownership of the following key duties and responsibilities:
- Incident capture, management and communication in accordance with agreed SLA
- Incident resolution or escalation in accordance with agreed SLA
- Documentation of system support activities and resolutions
- Maintenance of the service desk knowledge base
- Execution of IT services (user, application and hardware) in accordance with IT and company policy
- IT Project delivery support
About You
As the Support Analyst you will bring to the role the following skills, experience and attributes:
- Certificate II or Tertiary qualifications in (or working towards) Information Technology, Business or related Discipline
- Demonstrated experience in Retail, Fast Food or QSR operations
- Demonstrated knowledge of IT service desk operations
- Demonstrated knowledge of IT infrastructure and applications
- Interpersonal and communication skills
- Problem identification, prioritisation and resolution skills
- Task and resource management skills
Don't meet every single requirement of this role? That's OK Studies show people are less likely to apply for a role if they feel they don't meet every single qualification. At Collins Foods, we pride ourselves on being an organisation that invests in the development of our talented people, so if you are excited about this role but your past experiences doesn't perfectly align with every qualification, we encourage you to apply anyway. You may just be the future talent we have been looking for
If you are looking for more information, please contact the Talent Acquisition Team on or
Follow us on LinkedIn to keep in touch and learn more about Life @ Collins.
Please note, the successful applicant/s will be required to undertake pre-employment screening tests which may include a National Police Check and qualifications checks.
CFL is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify, including the option of flexible working arrangements where applicable.
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