Deskside Support Analyst

1 week ago

Brisbane, Queensland, Australia Hemmersbach GmbH & Co. KG Full time

Onsite level 2 IT support for your users in hardware and software problems

  • 18 months of IT experience (or equivalent)
  • Ability to build relationships
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products
  • Mobile Devices and Networking
Your Tasks

A Deskside Support Analyst is required by a global IT Services provider who are looking for the ideal candidate to join them as a full-time employee in their client's Brisbane CBD office.

As a Deskside Support Analyst, you will be providing 2nd line Deskside Support to Enterprise users of MS Windows Operating Systems and hardware, assist with building and deployment of new Desktop/laptop hardware, support mobile devices, provide Hands & Eyes support to remote IT Teams and manage tickets using the company's chosen ITSM tool.

This is an excellent opportunity for an experienced Deskside Support Analyst to take the next step in their IT career.

General Requirements:

  • Available for a Full-Time position
  • At least 2 years of experience in a similar role in an Enterprise environment
  • A passion for IT and providing excellent customer service
  • Good written and oral communications skills with clients and management
  • Excellent troubleshooting skills and a willingness to resolve issues
  • Ability to work to deadlines and complete tasks on time
  • Team player but also able to work well autonomously

Technical Skills (Required):

  • Knowledge, experience and competency with:

o Diagnosing, troubleshooting and resolving hardware, software & operating system issues (including Windows 10 & 11, MS Office 365 and associated applications)

o Installation of computer hardware and peripherals

o Active Directory Users and Computers

o Software and OS deployment using SCCM or other deployment technologies

§ Mobile phone and tablet support

o Hands and Eyes Support

§ Network/Server rack and stack

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force. That's why Hemmersbach is The Social Purpose IT Company.

ID: 15601 Deskside Support Analyst - Brisbane CBD Australia / Brisbane

Your E-Mail Drag & Drop files here or Click to browse files I have read and understood the declaration of consent , including the privacy policy and our privacy notice . Declaration oF Consent

I understand that my personal data, which I have provided in my job application and during the entire recruitment process, will be stored and processed by Hemmersbach GmbH & Co.KG or affiliated enterprises of the Hemmersbach group (depending which of the above entities the job offer refers to) exclusively for the recruitment process by the respective company.

I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, including all attached documents, submitted on my own initiative.

Please be informed that:

  • We will solely forward the application document in compliance with the privacy policy,
  • You have the right to information regarding the stored and processed personal data at any time. You are entitled to request rectification or change of the provided data, blocking and objection to further use,
  • Given declaration of consent can be changed or completely revoked at any time, revocation can be sent to the following address:
I want to be considered for future recruitment. Read more * Please note: If you have any problems submitting your application or using this form, please do not hesitate to contact us . Thank you #J-18808-Ljbffr

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