Desktop Support Analyst

1 week ago

Brisbane, Queensland, Australia Corrs Chambers Westgarth Full time
492646
Brisbane
Technology
Full time

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Join Corrs Chambers Westgarth, Australia's leading independent law firm.


An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Brisbane office.


The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of hands-on technical support and assistance.


Key responsibilities:

As part of a national team, the Desktop Support Analyst will:
Resolve and provide proactive support and attention to logged ticket requests
Conduct installation, configuration of desktops, laptops, peripheral equipment and software
Manage staff movements and allocation of equipment as well as the purchasing, allocation and recording mobile phone and technology loan fleet
Provide support on calls allocated from National Help desk and participate in technology projects
Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

Required skills and experience:

Demonstrated desktop support experience ideally gained within a professional services environment
Strong customer service focus with a positive and proactive approach to client service
Ability to work autonomously as well as within a team
Excellent written and oral communication skills with the ability to effectively communicate with technical and non-technical stakeholders
Well organised with ability to prioritise competing tasks
Displays resilience and positive attitude when faced with times of high pressure
ITIL Foundation certificate

At Corrs, we help you achieve your ambition - at every stage of your career.

About us:

Corrs Chambers Westgarth is Australia's leading independent law firm.

We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients' most challenging issues.

Why Corrs?
We pride ourselves on meeting our clients needs in a culture characterised by excellence, commitment, collaboration and respect.

Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.

Flexible working as standard - we've established flexibility as standard business practice and an option for all our people.
Bonus leave - an additional week of leave each year (5 weeks annual leave in total)
Generous parental leave entitlements - we offer up to 26 weeks paid leave and pay superannuation on both paid and unpaid leave (up to 12 months)

Wellbeing program - we support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.

Diversity and Inclusion - this is a key area of focus for the firm.

We set meaningful goals to improve diversity and foster an inclusive culture in which all employees feel supported and valued.

Responsible business approach - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact's Ten Principles on human rights, labour, environment and anti-corruption, and the UN's Sustainable Development Goals.

We are also a member of AusLSA, which works to promote and increase sustainable practices across the legal sector.
Learning and development opportunities - including our Australian-first international study scholarship, our national training program and our mentoring program

For more information, see our website

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