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Customer Service Representative
3 months ago
Brisbane Airport.
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Supportive, friendly, and caring culture:
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Free Staff Parking:
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Entry level role with training provided:
Large, stable international company with opportunity to move internally
About the Role
In this role, you will be the face of our brand You will interact with our customers at the rental counter, complete rental bookings and assist with general customer enquiries.
- Key responsibilities will include:_
- Establishing customer car rental needs by actively listening
- Review in detail Avis Budget Group's various add on's and services as to determine what may best suit the customer.
- Communicate rental procedures and guidelines effectively.
- Complete rental bookings in a timely, efficient and accurate manner
- Answering customer questions and enquiries.
What we're looking for
- Applicants must have a
full and
valid driver's licence.
- Ability to work in a fastpaced environment while delivery exceptional customer service.
- Previous experience within retail, hospitality, customer service or similar roles
- Ability to follow procedures and adhere to company guidelines and standards.
- Comfortable learning and using various computer systems to accurately input rental information.
Benefits and Perks
-
$24.87 per hour base rate + loadings +
commission incentives
-
Wellbeing programme incl.
life insurance +
discounted health insurance +
superannuation options
- Access to
Perkbox
discounts and offers with hundreds of retailers and big brands, including on
cinema tickets,
fitness classes,
shopping discounts and much more - Employee discounts on
car rental across Avis Budget Group - Employee Assistance Programme
(EAP) provided by Converge 24/7 support for your mental health and wellbeing
Full training provided to help you achieve your goals & reach your potential
About Avis Budget Group
We don't just rent cars. We're changing the way people move.
Across our world-famous brands -
Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.
With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Pay:
From $24.87 per hour
Benefits:
- Employee discount
- Referral program
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Shift work
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
Licence/Certification:
- Full Driver Licence (required)
Work Authorisation:
- Australia (required)
Work Location:
In person