Proactive Services Team Lead

2 weeks ago

Melbourne, Victoria, Australia Woolworths Full time


At Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love. We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do. Whether you're starting, already on the way to achieving your goals, or at the top of your game, we can help you build a brilliant retail career - the opportunities are endless

Team Manager

  • Lead our teams across multiple sites
  • Develop your leadership skills by taking on all people-related tasks for your team and collaborating with various stakeholders to provide outstanding service
  • This is a full-time salaried role and is best suited to an individual with flexible availability to work across early mornings, days, late nights, and weekends.

We Are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to the Proactive Services Team

Here at Woolies, we have a team called Proactive Services that ensures trolleys are available to use and that our stores are in pristine condition - this enables our Customers (and your colleagues) to experience an environment that is hygienically clean to work and shop in. You'll work side-by-side with your team whilst bringing a little good to everyone, every day.

What you'll do

As a Team Leader, you'll lead and develop a team, ensuring that all cleaning and trolley collection tasks are completed to a high standard. Coach and train your team, developing their skills in trolley collection, cleaning and waste support.

  • Create a roster for your team to ensure that all daily tasks and operations are covered
  • Work with the Store Leadership teams to identify challenges, areas of opportunity and upcoming priorities
  • Develop succession plans through coaching to increase team productivity and improve overall satisfaction
  • Complete time and attendance activities for your team members, such as tracking hours, managing absences, and ensuring compliance with company policy.
  • Order all consumables for your stores, such as cleaning supplies, and maintain these within a budget
  • In addition to your regular duties, you will spend some of your time working as part of the Proactive Services Team, providing cleaning, trolley collection and waste management services.

What you'll bring

You'll bring an ambitious mindset, a love of retail, and a passion for people to a promising role with room to grow your career in the cleaning and trolley collection space and beyond.

  • Flexibility to work in different environments such as the shop floor, fridges, freezers and carparks
  • A good eye for cleanliness and small details
  • Physical fitness is essential for this role, as it involves physically demanding tasks. The ability to comfortably handle the physical requirements of the role is crucial to ensure success and maintain a safe working environment
  • The ability to work with other Department Managers and the Store Leadership Team to plan and coordinate routines and timeframes
  • You need to be organised to make sure your team has all the equipment and supplies they need to work safely and efficiently
  • Comfortable working with a regulated framework (Food Safety, industrial regulations, code of conducts etc)
  • A valid full Australian drivers licence (Green P's or full licence) is essential as you may collect trolleys using our vehicles

Note: Woolworths Group is an inclusive, team-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we urge you to please still submit your application.

What you'll experience

Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
  • An attractive remuneration package including base + super
  • A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app
  • We're recognised as a great employer:
    • Woolworths Group 2nd in LinkedIn's Top 25 Companies Australia 2022
    • WGEA Employer of Choice for Gender Equality
    • Work180 Endorsed Employer for all women
    • Australian Workplace Equality Index for LGBTQ workplace inclusion

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.'

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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