Revenue Services Team Lead

2 weeks ago

Melbourne, Victoria, Australia CitiPower and Powercor Full time

Revenue Services Team Lead:

  • Melbourne, VIC, AU, 3000
    About us:

CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria.

These customers include a large number of households, as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.


We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the country for their efficiency.

Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.

We value inclusive leadership and teams and celebrate the results of succeeding together.
But our greatest priority is the health, safety and wellbeing of our people and the communities we operate within.

About the role:


This role is responsible for providing coaching and mentoring to the Revenue Service team to enable the effective execution of their duties in an accurate and timely manner, in line with stakeholder, regulatory, and customer expectations.

Accountable for the day to day compliant and efficient operation of the revenue generation/recovery and accounts receivable functions.

What you'll deliver:

  • Efficiently managing daytoday operations of team members, including workload distribution and resource allocation.
  • Proactively ensuring compliance across revenue services functions to mitigate risks and maximise revenue generation.
  • Implementing effective governance, controls, and reporting mechanisms to minimize debt balances.
  • Streamlining accounts receivable and debt collection processes to maximize cash flow.
  • Serving as a reliable point of escalation for both the team and the broader business.

To succeed in the role, you'll have:

  • 5+ years' hands-on experience working across revenue services functions, such as; revenue generation, collections, credit risk and/or accounts receivable.
  • 2+ years' demonstrated experience leading teams and managing performance.
  • Strong analytical skills with the ability to interpret data to make sound commercial decisions.
  • Experience in negotiating settlements for debt balances across a broad range of customers.
  • Electricity distribution industry knowledge (preferred)
  • Microsoft Office particularly competent with MS Excel

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.


With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we're committed to equal opportunities for all employees.

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace.

Understand how our benefits can support you.

We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more.


What's next?

  • If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us._


Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work.

We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Job Segment:
Accounts Receivable, Sustainability, Manager, Revenue, Finance, Energy, Management

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