Client Engagement Manager

1 week ago

Melbourne, Victoria, Australia Care Choice Full time
Full time permanent opportunity (hybrid role)

  • Attractive salary plus company vehicle
  • Ongoing training and development

About CareChoice
CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider.

We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.


CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care.

The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values:

Our philosophy of service provision is based upon our values of:

-
People, First:

-
Brilliant Together:

-
Bring Our Best

Always:
-
Relentless Optimism

Benefits & culture
CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you'll be able to take advantage of include:

  • Employee Pathways Scholarships
  • Employee Support Fund
  • Free ongoing training and development
  • Annual recognition awards
  • Paid Pregnancy loss leave for either parent
  • Flexible work
  • A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
  • Discounts with major retailers including:
  • Car and Health Insurance
  • Fuel
  • Groceries and food
  • Gas, Electricity, Internet, and Mobile Phones
  • Pet supplies
  • Movie tickets
  • Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
  • Monthly Recognition & Reward for Employee of the Month
  • Service Recognition Program
  • Career development opportunities including secondments and Job-RideA-Long program


From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.


About the opportunity


Reporting to the SDA Tenancy Services Manager, primary objective of this role is to ensure that all potential and new CareChoice (CC) Homes clients have a positive and responsive experience with CareChoice, and to ensure that the number of incoming referrals of this client cohort grow.

This will be done through a strong focus on effective risk management, quality service setup, process improvement, profitability and positive reputation for the organisation.


The role of the Client Engagement Manager (CC Homes) is most integral to the continued success and growth of CareChoice disability services to individuals wishing to reside in a CareChoice Home.


A focus of the role would be to ensure that all service users and relevant stakeholders are completely satisfied with the service delivery experience.


Our head office is located in Clayton South and the successful applicant would be required to travel throughout metropolitan Melbourne and regional Victoria as part of the role.

A day in the life as our Client Engagement Manager (CC Homes), some of your key responsibilities will include:

  • Ensuring that referrers and new CareChoice Home clients have a positive, person centred, responsive and high quality SIL (supported independent living) intake and service implementation experience
  • Generating leads through proactive business development activities
  • Undertaking rigorous risk management of all aspects of supports, liaising with both internal and external stakeholders
  • Completing a comprehensive information gathering process, to ensure that the CareChoice SIL supports are wellinformed and meets client needs.
  • Developing individual, clientcentric SIL submissions in line with NDIS practice and price guidelines
  • Developing high quality client support plans in line with contemporary practice and CareChoice policy
  • Overseeing the first 6 weeks of service delivery to new CareChoice Homes' clients
  • Facilitating a comprehensive handover to the team responsible for the ongoing program management, upon completion of the initial 6 weeks
  • Quality assurance, process Improvement and continuous improvement activities, as required
  • Industry networking and sourcing opportunities through active and ongoing new business development activities

About you


You will have attention to detail, have a pro-active attitude, high degree of initiative and strong desire to achieve outstanding results.


You will be self-motivated, honest, have excellent business acumen and perform the role with the highest level of professionalism and integrity.


Ideally, you'll have:

  • Relevant tertiary qualifications in an industry related discipline, a nur

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