Customer Service Officer

2 weeks ago

Kew, Victoria, Australia Hanes Brands Full time
Hybrid and flexible working, health & wellbeing programs

  • Collaborative culture with a genuine commitment to sustainability
  • Learn and grow opportunities
Wholesale Customer Service Officer |Kew

A bit about the role
We're currently on the lookout for an experienced Customer Service Officer to join our amazing Wholesale Customer Service team.

This role sits in our independents (indies) team which provides support to our independent & mini major customers across Australia and NZ (think City Beach, Culture Kings, Lowes, etc).

You will manage a specific portfolio of channels and act in an account management capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window.

You will also be communicating with customers & our sales teams on a daily basis.

What will I be doing?
We are looking for someone who can effectively straddle Customer Service and

Account Management:

because of the account management focus, and a need to work with internal teams to manage order flows, from start to finish, you must have similar experience and be super comfortable working with high volumes of data.

The orders coming through are big - both in dollar value and volumes - so attention to detail is crucial.


  • Manage the end to end EDI order management process: from receipt to dispatch
  • Manage key portfolios and develop strong and lasting relationships, both internally and externally
  • Monitor and allocate stock; push required orders into pick to meet delivery windows
  • Analyse and manage claims liaise with Accounts Receivable and external stakeholders to ensure account balances
  • Liaise with and report to key stakeholders including our Warehouse, Customers and our Sales teams
  • Maintenance of all databases, customer files and details including salesforce & our phone system five
  • Ad hoc projects/tasks as required
What experience do I have?

  • Proven order management experience (EDI /AS400 experience HIGHLY desired)
  • Previous experience within a customer service/account management role, ideally in a retail, wholesale or manufacturing environment
  • Organisational skills to manage key portfolios and effectively develop relationships
  • High attention to detail; fast data entry skills
  • Ability to quickly pick up new systems
  • Enthusiasm and passion for providing top class customer service
  • The ability to work as a team player as well as autonomously
What can we offer you?

  • Established and committed LEAN organization offering ongoing training to all employees
  • Huge staff discounts across all the amazing brands in the Hanes portfoliowe're talking huge savings on Bonds,
  • Champion, Sheridan, Bras N Things, Berlei, Jockey and more
  • Sample sales and extended family and friends discounts
  • Wellness Programs regular free skin checks, flu shots, Employee Assistance Program, fresh fruit delivered onsite
  • Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program
  • Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners
- "Summer Fun" - compressed 9 day fortnights during the summer months

  • Companywide "Golden Yarn" Reward & Recognition Program
  • COVID safe, flexible and relaxed office environment with sitstand desks
- "Lunch & Learn" sessions, with topics including financial management and health & wellness

A BIT ABOUT US..

Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day.

We enjoy the benefits of being part of a global organisation, whilst staying true to our heritage.

As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business.

We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic brands to life that are loved by, well - everyone

Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands.

We have 18 brands in our portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand.

We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright

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