Client Liaison/intake Officer

2 weeks ago

Kew, Victoria, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new
Kew Office.



About You:

This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company.

who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients.

The position is for 3 days per week initially (preferred:
Mon, Wednesday and Fridays) and is a casual position with reliable hours.

Responsibilities:

  • Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
  • Excellent customer service, always seeking new ways to engage and provide exceptional customer service
  • Maintain excellent recordkeeping of all client records, calls, feedback and enquiries
  • Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
  • Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
  • Rostering staff for clients and maintaining those rosters.
  • Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
  • Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
  • Always ensure organisational compliance, inline with industry and organisational policies and procedures.

To be successful in this role you will have:

  • Customer service skills demonstrated by experience
  • Excellent problemsolving and initiative, the ability to be flexible in thinking
  • Strong communication skills, both oral and written
  • Good listening skills and the ability to build meaningful relationships with clients.
  • Experience in coordinating people and responding appropriately
  • Ability to effectively manage client and stakeholder expectations
  • Highlevel report writing skills
  • Client Database Systems experience

Mandatory Qualifications for this role:

  • NDIS Worker Screening Clearance
  • Current Driver's Licence
  • Working with Children check
  • Current police check

Job Type:
Casual

Salary:
$ $45.00 per hour

Benefits:

  • Company car

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Penalty rates
  • Performance bonus

Ability to commute/relocate:

  • Kew,

VIC:
Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

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