Service Delivery Advisor
2 weeks ago
Job Description
- Become part of one of Australia fastest growing MSPs
- Work for HRD's Employer of Choice winner for 9 years in a row
- Hybrid working model – Brisbane based
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
Key Responsibilities:
- Act as the main contact for service delivery in the SIAM model, ensuring alignment with objectives and SLAs.
- Coordinate with multiple service providers to integrate their services seamlessly.
- Facilitate regular service review meetings to ensure compliance and quality.
- Collaborate with stakeholders to understand business requirements and translate them into service delivery objectives.
- Establish strong relationships with service providers to address issues and drive improvement.
- Implement monitoring mechanisms to track IT service performance and generate insightful reports for enhanced efficiency.
- Identify and mitigate potential risks within the customer and SIAM ecosystem.
- Ensure compliance with regulatory requirements and organizational policies.
- Analyse service delivery processes and drive improvement initiatives for optimized service quality.
Skills and Experience:
- 5+ years of customer-facing service delivery management, preferably within a SIAM environment.
- Proven expertise in IT service management, data analysis and reporting.
- Strong understanding of ITIL processes and methodologies.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work autonomously and collaboratively in a dynamic environment.
Please note that Data#3 will request as part of the recruitment process, reference checks, and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
Job Ref No: KAWI111577
Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
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