Service Reliability Engineer

2 weeks ago

Sydney, New South Wales, Australia 1058 Amadeus IT Pacific Pty Ltd Full time

Service Reliability Engineer (SRE) page is loaded Service Reliability Engineer (SRE) Apply locations Sydney, New South Wales time type Full time posted on Posted 2 Days Ago job requisition id R20813 Job Title Service Reliability Engineer (SRE) PURPOSE OF THE ROLE The goal of a Service Reliability Engineer will be to accelerate Application teams' ability to reliably and consistently deliver applications by developing standardized automation to form a common continuous deployment pipeline for functional engineering teams as a whole.

Other responsibilities include ongoing issues such as change management, problem management, incident management, performance improvement, and automation/tool development.

The Service Reliability Engineer is expected to excel under pressure, work well with others, be self-motivated, and be able to manage short and long term projects.

Implementing automation for kick starting, monitoring, management, and support will be a key component of the position.

The Service Reliability Engineer will actively interface with software developers, network engineers, systems, storage, project management and database administrators on projects and provide support as required.

The Service Reliability Engineer will troubleshoot and resolve issues quickly and effectively.
Good communication and teamwork is extremely important.
The role also involves participating in the 24 x 7 pager rotation of the team.

Main Responsibilities:

  • Application Support Proactive incident management in synchronization with frontline services and Incidents Response Team Incident response: Monitor and build/define alerting to enable auto-recovery.
Provide automation to ensure auto-recovery.
In case of not-automatically recovered issue, ensure first full recovery.

Once solved, analyze the root-cause of the issue, liaising with the development teams if needed, implement a specific monitoring and automate a response that will manage auto-recovery if the same issue happens again Assist developers in debugging application & performance issues Support application deployments, building new systems and upgrading and patching existing ones.

Operate the platform within our security and privacy guidelines.

  • Service Automation Participate in the design and building of tools and processes to support operations.
Leverage scripting to build required automation and tools on an ad-hoc basis.

Build and develop automation to enable quick & safe instance deployment Design, drive, develop and use monitoring tools to find problems, resolve and/or escalate to development and ensure that we exceed our Service Level Agreements - Continuous Improvement Be accountable for an applicative platform according to SLA, NFR and operability criteria Contribute to the definition of SLAs, OLAs and NFRAdopt and ensure usage of monitoring tools to find problems, raise alert, and ensure that we meet our SLAs/OLAs Ensure process reengineering and optimization Proactive thought leadership for creative and efficient technology solutions.

Drive continuous improvement to the service delivered to customer (agility, stability).
Drive the enforcement and definition of operational requirements / non-functional requirements in collaboration with application owners and middleware organizations Document configuration processes and policies

Relevant Work Experience:

Good knowledge of Operating Systems such as Linux / Unix: Operational support and Infrastructure support experience + minimum 1+ years of Hands-on experience in Linux administration Good scripting skills for automation in one or more of the following languages: Ansible, Python Good understanding of ITIL processes Knowledge of standard automation tools: Jenkins, Ansible, Python, Git, HP Fortify Knowledge and practical exposure to IT operations, ideally in mission-critical environments.

Ability to identify improvement potential in a structured manner (ex: following Lean Management, Six Sigma or similar approaches)

Project Management Fundamentals:

Knowledge of the different aspects of a project and how they are applied Knowledge of Dev Ops fundamental concepts and tooling.

Knowledge on CI/CD Experience in implementing measurements and alerting in complex environments using standard tools like: Elastic Search, Kibana, Splunk Grafana, Promotheus, Thanos, Argos, Service Now Well versed with the cloud concepts and offerings of major cloud providers like AWS/Azure or equivalent (AZ900 certified is a plus).

Knowledge on Kubernetes, Open Shift Basic knowledge of relational databases such as My SQL and Oracle Basic knowledge of No SQL (Mongo DB, Couchbase) (nice-to-have) Basic knowledge of how to work on processes (ie six sigma yellow belt) Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

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