Pre-site Administrator

1 week ago

Melbourne, Victoria, Australia Metricon Full time

Love Where You Work

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.


Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our high end Knock Down Rebuild customers through the pre build process.

You will also work closely internally with our Pre-Site Managers supporting the workflow and business needs.

Reporting to the Operations Manager, your responsibilities will include:

  • Accurate preparation of files and documentation for new customer files, estimating files, preliminary estimates, new home contracts, selections files, pre-planner and site files
  • Assist and relieve Pre-Site Manager, in the event of absence
  • Follow up on the receipt of preliminary engineering reports and upload documentation to the system
  • Reference reports in relation to daily workflow;
  • Filing contract related documentation in job files
  • Liaising with internal departments to ensure drafting, permits and finance approvals are on schedule
  • Prepare contracts, selections, and other associated documentation in accordance with Metricon procedures and standards; and
  • Ensure each document is issued correctly to enable first time acceptance by the customer/recipient.

Metricon will offer you:

  • Flexible working office/home
  • Be supported by a Management Team that has a Culture Where You Matter
  • Ongoing learning and development opportunities to help build your skills and reach your potential whether through nationally accredited courses, our highly engaging elearning portal or other comprehensive training programs


 Metricon Homes
  • Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • Attractive housing discounts on our awardwinning homes
  • You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
  • Experience working within a fast paced administrative or customer focussed role
  • Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
  • Proven ability to troubleshoot and effectively meet deadlines in order to meet established performance standards
  • Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
  • Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
  • Ability to clearly identify people's needs and generate solutions to suit both the customer and team member
  • Experience in understanding residential construction plans and contracts
  • Intermediate Microsoft WORD and EXCEL computer skills; and
  • Highly organised ability to multitask and deal with a variety of activities.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply.
**This role requires a national police check to be undertaken on the successful applicant.

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