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Itil Incident Manager Team Lead

3 months ago

Canberra, ACT, Australia Zone IT Solutions Full time
We are looking for ICT Support Officer to join a project.

You will be part of a large support team who will be providing IT support to a large user base organization.


Requirements:

  • Experience in a Service desk or Incident Management team
  • Skills in managing a close working group
  • Working knowledge of ServiceNow,
  • Good technical understanding across the board
  • Demonstrated ability to build and maintain effective working relationships across all levels
  • Strong interpersonal skills and a proven ability to talk comfortably and knowledgeably with a wide range of stakeholders
  • Excellent communication (verbal and written) skills
  • Highly effective in managing multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
  • Strong conceptual, analytical and interpretive skills with high level of attention to details

Benefits:

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities.

We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.