Change and Incident Coordinator

5 days ago

Canberra, ACT, Australia Leidos Full time
About the Role

We are seeking a highly skilled Change and Incident Coordinator to join our team at Leidos. As a key member of our Level 3 support team, you will be responsible for the day-to-day implementation of Change, Incident, and other ITIL processes.

Key Responsibilities
  • Effective end-to-end management of Changes, including raising, reviewing, progressing, and providing feedback on all Changes for the team.
  • Close collaboration with team members and the Change Manager to ensure Changes are effectively documented and progressed in a timely manner.
  • Facilitation of the Forward Schedule of Change and assessing scheduling impacts to avoid deployment conflicts.
  • Assisting the Team Leader with managing schedules for significant activities, including Release planning and Project planning.
Incident Management
  • Management of Incident queues and other team tasking, including assisting the Team Lead with assignment of tasks and follow-up on actions.
  • Commitment to Change Process adherence to align with the department's delivery methods and outcomes.
  • Management of releases during business hours and after hours.
  • Requirement for on-call/after-hours shifts.
Requirements
  • Strong understanding of ITIL Processes and how Change and Incident Management integrates with other ITIL Processes.
  • Strong presentation, engagement, and communication skills (written and verbal).
  • Details-oriented, ability to adhere to document quality control requirements.
  • Self-motivated and driven to achieve deliverables and positive outcomes.
  • Inquisitive attitude, willing to ask if there is a better way of operating.
  • Ability to work as part of a team or independently.
  • ITIL V3/V4 Qualified is preferred but not essential.
  • Service Management related qualifications desirable, in particular relating to Incident and Change.
  • SharePoint qualifications desirable.
  • Project Management qualifications desirable.
Additional Information

Due to the nature of the work, this role will require applicants to be Australian Citizens with a current NV1 Clearance as a minimum, with ability to obtain a clearance of NV2.

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

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