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Digital Service Representative

3 months ago

Sydney, New South Wales, Australia NSW Government -Service NSW Full time

Digital Service Representative**
Service NSW, Grade 2/3

Digital Service Representative Casual Relief Pool
These casual appointments will be utilised to meet business needs across the following Service Centre locations.

  • Central Coast Region: Hornsby, Woy Woy, Gosford, Erina, Toukley and Tuggerah
  • Northern Suburbs Region: North Sydney, Brookvale, Warriewood, Chatswood, Hornsby, Castle Hill, Ryde
  • Sydney Central Region: Bondi Junction, Eastgardens, Wynyard, Haymarket, Revesby, Burwood, Marrickville, Auburn, Silverwater, North Rocks, Bankstown, Parramatta, Merrylands
  • Sydney West Region: Blacktown, Mt Druitt, Penrith, Wetherill Park, Liverpool, Glenmore Park, Tallawong, Macarthur, Edmondson Park, Richmond, Springwood
  • Sydney South Region: Botany, Roselands, Rockdale, Miranda, Hurstville, Engadine
  • Illawarra Region: Corrimal, Wollongong, Warrawong, Kiama

Do you enjoy variety, are passionate about helping people, and seeking a casual role?
Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool.

The casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands.


As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team.

Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.


We are also looking to create a Talent Pool for future casual opportunities that arise over the next 18 months.

If you are unsuccessful in obtaining a casual opportunity at this time you may be included within this pool. Service NSW is passionate about delivering first-class customer experience to all citizens and businesses across NSW.

  • Hourly rate
    starting at $31.95 p/hr [plus casual loading/s in accordance with the Service NSW (Salaries and Conditions) Employees Award 2021. This rate excludes any applicable superannuation payment].
  • Please note that shifts for casual employees are not guaranteed, as they are dependent on business needs and demands.
  • You may be called on to perform work within the region from Monday
  • Friday 7:30 am 6:30pm and Saturday 8:00am 3:30pm
  • All successful applicants will be required to attend a 2week block of training. This training will be held on Monday to Friday between 9:00am to 5:00pm (70 hours in total) and you will be paid for this time at the applicable casual rate.
Please see the Role Description & Frequently Asked Questions for more information.

To Apply

  • Attach an up-to-date
    cover letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date:
Friday 23rd February 2024 at 9:59am**
About Service NSW
Service NSW is making it easier for people and businesses across NSW to access government services.

Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.


Further Information

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.


We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.