Scheduling Coordinator

2 weeks ago


Mulgrave, Victoria, Australia Agilent Full time

Description

As a Scheduling Success Coordinator, you will be responsible for scheduling and confirming all customer on-site requests to enhance Agilent's field organization efficiency. Your focus will be on resource optimization and meeting customer expectations for services like installation, repair, and maintenance of analytical instruments. Acting as the main contact point for Field System Engineers (FSE), Authorized Service Providers (ASP), and customers, you will manage all on-site requests effectively. You will take charge of the scheduling planning board and strive for daily improvements. Your role involves meeting customer response times, ensuring quality service, and deploying field resources efficiently for customer on-site services.

Your objectives will include:

  • Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partners for customer site services
  • Managing communications with customers and internal stakeholders
  • Prioritizing customer onsite response times in alignment with expectations
  • Building strong relationships with internal business partners for a superior customer experience

Your responsibilities:

  • Ensure adherence to processes and timelines for efficient results
  • Schedule and confirm planning efforts from different channels
  • Develop approaches for assignments and processes focusing on resource optimization and customer satisfaction
  • Maintain accurate records of engineer availability utilizing scheduling tools
  • Collaborate closely with internal teams to respond promptly to customer requests
  • Lead solutions meeting onsite needs and escalate scheduling issues when necessary
  • Proactively manage resource shortages in cooperation with the Service Business Manager
  • Accountable for customer satisfaction, retention, and loyalty
  • Utilize in-depth knowledge of processes with attention to detail
  • Plan high impact services with minimal intervention
  • Ensure adherence to Agilent's Standards of Business Conduct

Qualifications

  • Experience in customer service or project management
  • Ability to understand technical aspects of the job
  • Strong planning, organizational skills, and attention to detail
  • Negotiation and persuasion skills
  • Resourceful and solutions-oriented
  • Capable of working independently when needed
  • Business collaboration capabilities
  • Facilitate team collaboration with maturity and diplomacy
  • Thrive in a dynamic environment with a proactive attitude
  • Effective communication and interpersonal skills
  • Driven to ensure customer success and meet internal measures

Agilent Technologies Inc. is an equal opportunity employer.

Travel Required

No

Schedule

Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support
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