Scheduling Coordinator
2 weeks ago
Description
As a Scheduling Success Coordinator, you will be responsible for scheduling and confirming all customer on-site requests to enhance Agilent's field organization efficiency. Your focus will be on resource optimization and meeting customer expectations for services like installation, repair, and maintenance of analytical instruments. Acting as the main contact point for Field System Engineers (FSE), Authorized Service Providers (ASP), and customers, you will manage all on-site requests effectively. You will take charge of the scheduling planning board and strive for daily improvements. Your role involves meeting customer response times, ensuring quality service, and deploying field resources efficiently for customer on-site services.
Your objectives will include:
- Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partners for customer site services
- Managing communications with customers and internal stakeholders
- Prioritizing customer onsite response times in alignment with expectations
- Building strong relationships with internal business partners for a superior customer experience
Your responsibilities:
- Ensure adherence to processes and timelines for efficient results
- Schedule and confirm planning efforts from different channels
- Develop approaches for assignments and processes focusing on resource optimization and customer satisfaction
- Maintain accurate records of engineer availability utilizing scheduling tools
- Collaborate closely with internal teams to respond promptly to customer requests
- Lead solutions meeting onsite needs and escalate scheduling issues when necessary
- Proactively manage resource shortages in cooperation with the Service Business Manager
- Accountable for customer satisfaction, retention, and loyalty
- Utilize in-depth knowledge of processes with attention to detail
- Plan high impact services with minimal intervention
- Ensure adherence to Agilent's Standards of Business Conduct
Qualifications
- Experience in customer service or project management
- Ability to understand technical aspects of the job
- Strong planning, organizational skills, and attention to detail
- Negotiation and persuasion skills
- Resourceful and solutions-oriented
- Capable of working independently when needed
- Business collaboration capabilities
- Facilitate team collaboration with maturity and diplomacy
- Thrive in a dynamic environment with a proactive attitude
- Effective communication and interpersonal skills
- Driven to ensure customer success and meet internal measures
Agilent Technologies Inc. is an equal opportunity employer.
Travel Required
NoSchedule
Full timeShift
DayDuration
No End DateJob Function
Services & Support-
Scheduler
2 weeks ago
Mulgrave, Victoria, Australia Ecolab Full timeAbout the role:Ecolab Healthcare are looking for a Service Scheduler to join the Victorian team that delivers vital front line service support on complex infection control machinery located throughout the state and Tasmania and South Australia. This is a full-time position, based at the Healthcare Service Centre in Mulgrave, and reports to the State Service...
-
Service Coordinator
2 weeks ago
Mulgrave, Victoria, Australia SMAART Recruitment Full timeOur client is one of the world's leading pump manufacturers and are a global water technology company committed to pioneering solutions to the world's water and climate challenges and improving the quality of life for people.With an office conveniently in the SE Suburb of Melbourne, they and are now on the lookout for a Service Coordinator to join their team...
-
Maintenance Coordinator
2 weeks ago
Mulgrave, Victoria, Australia KBH Solutions Full timeSalary up to $108k including super Flexible working arrangements Based in either Sunshine or Mulgrave Ability to grow and develop your careerFleet Maintenance Coordinator / Planner required for Leading business based in either Sunshine or Mulgrave VIC.The role is responsible for the scheduling/planning of all maintenance activities within the fleet, along...
-
Client Coordinator
2 weeks ago
Mulgrave, Victoria, Australia My People Solutions Full timeMy People Solutions Recruitment & Labour Hire Agency has been experiencing strong growth, especially in their Healthcare Solutions team. The team has a new opportunity for an experienced client coordinator / workforce shift scheduler to roster nurses & care workers to regular and short notice shifts and build engaging and trusted relationships with...
-
Roster Coordinator
2 weeks ago
Mulgrave, Victoria, Australia SECUREcorp Full timeSecurecorp is a successful, progressive, and award-winning Company who provide premium security, cleaning, electronics, and monitoring services nationally across various industries including retail, major events, prestige corporate sites, aviation and much more. We are guided by our core Company values of reliability, integrity and results and we provide...
-
Rostering & Administration Coordinator
2 weeks ago
Mulgrave, Victoria, Australia My People Solutions Full timeMy People Solutions is seeking a seeking a highly organised, detail-oriented people person to join a professional and well-established Registered NDIS Provider as a Rostering & Administration Coordinator.The successful candidate will work closely with the General Manager and be responsible for assisting with the recruitment and onboarding of new workers,...
-
Allocations Coordinator
2 weeks ago
Mulgrave, Victoria, Australia Australian Unity Full timeAs Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.The Home Health program delivers in-home support services to ageing clients to help them live independently, supported and empowered, within their own homes and communities.Within this Home Health...
-
Allocations Coordinator
2 weeks ago
Mulgrave, Victoria, Australia Australian Unity Full timeAs Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.The Home Health program delivers in-home support services to ageing clients to help them live independently, supported and empowered, within their own homes and communities.Within this Home Health...
-
Operations Coordinator
2 weeks ago
Mulgrave, Victoria, Australia SECUREcorp Full timeDescription About Securecorp Securecorp is a successful, progressive, and award-winning Company who provide premium security, cleaning, electronics and monitoring services nationally across various industries including retail, major events, prestige corporate sites, aviation and much more. We are guided by our core Company values of reliability, integrity...
-
Client Service Coordinator
2 weeks ago
Mulgrave, Victoria, Australia Calvary Care Full timeProgress with purpose at one of Australia's largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent Full-Time position available About the role At our Mulgrave office we are currently recruiting for one full time Client Service Coordinator who will play a crucial role in...
-
Product Transfer Coordinator
2 weeks ago
Mulgrave, Victoria, Australia Pfizer Full timePfizer's purpose 'Breakthroughs that change patients' lives' fuels everything we do. We innovate every day to help make the world a healthier place. From scientific discovery to breakthrough products to our essential partnerships around the world, we're committed to quality healthcare for everyone. Because every individual matters.Why Patients Need YouAt...
-
Supply Chain Coordinator
2 weeks ago
Mulgrave, Victoria, Australia Johnson Controls Full timeThe company:Johnson Controls is a Global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise...
-
Supply Chain Coordinator
2 weeks ago
Mulgrave, Victoria, Australia Johnson Controls Full timeThe company: Johnson Controls is a Global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise...
-
Buyer
2 weeks ago
Mulgrave, Victoria, Australia U.P Full timeThe Buyer oversees purchasing and procurement activities across various departments, ensuring optimal cost-effectiveness, timely delivery, and compliance with quality standards. Additionally, the Buyer will directly interact with customer stakeholders to effectively collaborate on schedules, costs, deliverables, and other related...
-
Reliability, Maintenance
2 weeks ago
Mulgrave, Victoria, Australia Amazon Commercial Services Pty Ltd Full timeExperience planning, scheduling and auditing maintenance activities either as a hands-on engineer or as a maintenance planner.Experience working with a CMMS softwareExperience in managing spare parts inventoriesExperience working with the MS Office suite (Word, Excel, Outlook)We are looking for motivated, customer-focused people who want to join our Amazon...
-
Temporary Administrator
2 weeks ago
Mulgrave, Victoria, Australia Sharp & Carter Full timeTemp to Perm opportunity to enhance and develop your skills Excellent hourly rates available Mulgrave office work close to homeAbout the roleMy client is seeking a polished and forward-thinking Administrator to join their tight-knit team and provide excellent support to the Leadership Team, in a role that will allow variety and a new challenge. This is an...
-
Executive Assistant
2 weeks ago
Mulgrave, Victoria, Australia Veritas Recruitment Pty Ltd Full timeWork Type: Fixed Term Contract Full TimeWork Mode: OnsiteIndustry: Admin & SecretarialLocation: Mulgrave VictoriaSalary:Reference: BH We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant to join our highly successful global brand, located in the South Eastern suburbs. As the Executive Assistant, you will embark on a...
-
Executive Assistant
2 weeks ago
Mulgrave, Victoria, Australia Veritas Recruitment Pty Ltd Full timeWork Type: Fixed Term Contract Full TimeWork Mode: OnsiteIndustry: Admin & SecretarialLocation: Mulgrave VictoriaSalary:An amazing opportunity to work for a highly esteemed company in the South EastReference: BH We are thrilled to offer an exceptional opportunity for an experienced Executive Assistant to join a highly successful global brand, located in the...
-
Qc Microbiology Team Leader
2 weeks ago
Mulgrave, Victoria, Australia Pfizer Full timeWhy Patients Need YouEverything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through...
-
Trade Engagement Executive, Vic
2 weeks ago
Mulgrave, Victoria, Australia Oriental Merchant Full timeOriental Merchant **is a leading importer and distributor of authentic Asian groceries with brands that are familiar throughout Asia Pacific. Our brand has a strong national and global presence.We are looking for our next Trade Engagement Executive to support our Commercial Development team in Melbourne.Primary Responsibilities - Visit customers and stores...