Scheduler

2 weeks ago

Mulgrave, Victoria, Australia Ecolab Full time

About the role

:

Ecolab Healthcare are looking for a Service Scheduler to join the Victorian team
that delivers vital front line service support on complex infection control machinery located throughout the state and Tasmania and South Australia. This is a full-time position, based at the Healthcare Service Centre in Mulgrave, and reports to the State Service Manager. On a day-to-day basis the service scheduler will work to promote service excellence, deliver customer satisfaction, and provide the drive and administrative support necessary for the delivery of good technical and administrative outcomes.

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This equipment supports critical medical processes in many health settings including major regional and metropolitan hospitals, ultimately helping save lives and improve patient outcomes.

It is important, rewarding work, which is almost always busy, with priorities that often change quickly in response to customer needs.


The function and effectiveness of the healthcare service team hinges on having a highly motivated and engaged person in this critical role, liaising with customers, service staff and technical managers to ensure they can deliver service requirements to meet our customers' needs.


Your key responsibilities will include

:

  • Scheduling service work for technicians predominantly in VIC, TAS and SA but with occasional broader responsibility across Australia
  • Receive and log breakdown calls from customers and escalate to our technical support team
  • Communicate with customers regarding status of service work
  • Monitor, organise and prioritise workflow
  • Develop and maintain effective communication between all departments
  • Work closely with the service manager and service team leaders to deliver the regional service strategy
  • Assist with travel arrangements for the service team
  • Assist with creating quotations to attend customer breakdowns
  • Review completed service work to ensure this is ready for invoicing by the finance team
  • Maintain and keep up to date records and contacts in the ERP system
  • Liaise with purchasing and logistics team to ensure parts are ordered to complete service work on time

By nature, you will ideally demonstrate

:

  • A positive attitude and the drive to deliver a high standard of customer service.
  • Attention to detail and strong time management skills.
  • Ability to multitask, be flexible and to work unsupervised.
  • Excellent verbal and written communication skills.
  • A professional manner and telephone skills.
  • Time management skills
  • Strong attention to detail and the ability to handle multiple tasks
  • Ability to communicate effectively, problem solve, and build credible relationships with internal and external stakeholders of all levels

Technically you should have

:

  • Previous experience as a Scheduler/Service Administrator in a broad and busy role.
  • Ideally have a good geographical understanding of Australia and New Zealand
  • Experience in the delivery of contract administration or service coordination
  • Strong coordination and problemsolving skills.
  • Highly skilled in being able to juggle priorities from competing stakeholders.
  • High level of communication skills both oral and written.
  • High proficiency in MS Office (Outlook, Word, Excel), ERP and reporting processes.

Some of the benefits you could enjoy

:

  • Flexible Working Arrangements
  • Health and Wellbeing Subsidy of $250 per year
  • Purchased Additional Annual Leave option and MY Days bonus leave program, giving employees up to 7 weeks off per year
  • Rewarding Bonus and Incentive programs
  • Attractive Staff Product Discounts
  • Access to the Ecolab holiday house in Lake Taupo NZ
  • Employee Stock Purchase Plan

About Ecolab

:

Every day, we make the world cleaner, safer and healthier - protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services.

Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.

Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.


How to apply

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Get social with us

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Ecolab is an Equal Opportunity Employer, supporting a diverse work environment to drive innovation and growth.

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Our Commitment to Diversity and Inclusion


At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.

We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunit

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