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IT Support Specialist

3 months ago

Joondalup, Australia Navitas Full time

OVERVIEW AND OBJECTIVE OF THE POSITION

The IT Support Specialist will ensure the integrity and stability of in-house ICT systems that support key organisational functions across the client business. This will be achieved through supporting, maintaining and optimising ICT software and hardware, desktop and printing, and local and enterprise applications and associated operating systems as required.

Reporting to the IT Manager, the IT Support Specialist will provide 1st and 2nd level frontline support and services for the client business – also expanding to Navitas' group ICT operations and will be proactively involved in the support of the client's LAN, hardware, server and client operating systems and applications.

This position is an IT Support Specialist within the Navitas UPA IT Team that provides comprehensive support IT support to our Australasian Navitas Campuses.

Key Relationships

  • Head of IT & IT Manager
  • UPA IT Team
  • College Leadership
  • DULUI Students

KEY RESULT AREAS

  • Providing frontline support, training and ongoing troubleshooting assistance to all staff for bespoke client and group wide ICT systems
  • Ensuring an exemplary level of support is provided to key stakeholders through strong, proactive engagement and communication
  • Keep stakeholders advised at all times with developments in relation to queries and issues using verbal and written mediums
  • Configure all end user devices in line with Navitas policy, and supporting machines within the client's environment (including the wider university's computer labs)
  • Maintain a regular, accessible presence on home campus to ensure stakeholders are well supported with hardware and student technology request needs
  • Procure necessary IT equipment for the home campus and ensuring the asset management system is kept current with incoming, outgoing and reissued hardware and software within the client company to successfully align with asset lifecycle management goals
  • Identify, demonstrate and assess new developments and technologies and their relevance and potential impact on the client company and the wider Navitas IT group
  • Take ownership of and manage the triaging and resolution of tasks in relevance to the specific client in UPA IT using Jira Service Desk.
  • Ensure client IT knowledge base is up to date, relevant and structured via categorisation and scheduled revision of in-place processes
  • Assist with the implementation of new technologies and systems introduced to the client company and wider Navitas IT group.
  • Share knowledge and proactively supporting other IT team members in the client company and the wider Navitas group via Teams and Jira
  • Be the local subject matter expert in any one particular system for the client company.
  • Hold a security centric approach while conducting stakeholder incident and service resolution by following internal cyber security documentation and guidelines based on the ISO 27001 framework. This will be achieved through identifying areas of risk in pertinence to security around the client company, and ensuring due diligence is completed during the process
  • Assist the IT Manager as required

QUALIFICATIONS AND SELECTION CRITERIA

Essential Skills, Knowledge, and Experience

Demonstrated excellent customer service and effective communication skills, including telephone, written and face to face interactions.

  • 2+ years experience in a service desk or more complex IT environment with corporate 1st and 2nd technical support
  • 2+ years experience with Microsoft 365, Active Directory, and SharePoint
  • 1+ years experience with Linux CLI and AWS
  • Proven technical knowledge of PC operating systems including Windows, Linux and Apple OS, and familiarity with commonly used application packages.
  • The ability to work autonomously and work effectively on their own as well as in a team environment. Attention to accuracy and detail with strong organisational and analytical skills
  • Confidence interacting with a large range of internal and external stakeholders
  • Comprehensive knowledge across a broad range of IT hardware and applications
  • Experience leading and facilitating information to a non-technical audience

Desirable

Bachelor's degree or other equivalent tertiary qualifications; or an equivalent alternate combination of relevant knowledge, training and/or experience.

  • Experience in supporting higher education IT environments.
  • Sound knowledge of IT Service Management concepts, preferably ITIL ITSM.
  • Bespoke application support experience
  • Intune, SCCM and endpoint management experience
  • Relevant industry specific qualifications in Microsoft, ITIL, Cisco

About Us

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 56,000 aspirational students across our global network each year.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.
We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.

How to apply

Please apply online to lodge your application successfully. For enquiries about the role, please contact Cameron Marshall on
Applications close on Day, 10/07/2024 at 5:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

To our agency partners – thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage

Extra information

For more information or to view other opportunities, please visit
Successful candidates will require full working rights in Australia and undergo criminal records check.
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