Current jobs related to Retention Execution Manager - Sydney, New South Wales - Bupa
-
Client Retention Manager
2 weeks ago
Sydney, New South Wales, Australia Smartsheet Full timeJob Summary:Smartsheet is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of high-value customer accounts, ensuring their continued satisfaction and growth with our product.Key Responsibilities:Develop and execute comprehensive engagement...
-
Head of Customer Retention Strategy
2 weeks ago
Sydney, New South Wales, Australia DTC Jobs Full timeJob SummaryWe are seeking a seasoned professional to lead our customer retention efforts as a key member of our DTC Jobs team. As the Head of Customer Retention Strategy, you will be responsible for developing and executing a comprehensive customer retention strategy that drives long-term customer value and loyalty.Key ResponsibilitiesDevelop and execute a...
-
Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia Col Crawford Pty Ltd Full timeWe are seeking a highly skilled Customer Retention Specialist to join our team at Col Crawford Pty Ltd, a leading motor vehicle dealership in Australia.About the Role:The key objective of this position is to maintain contact with existing customers during the second half of their car ownership, fostering strong relationships and encouraging...
-
Head of Engagement and User Retention
2 days ago
Sydney, New South Wales, Australia SBS Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of Engagement to join our team at SBS. As a key member of our leadership team, you will be responsible for guiding our onboarding and user retention initiatives for SBS On Demand.Key ResponsibilitiesDevelop and execute a comprehensive engagement strategy to drive user adoption, retention, and...
-
Merchant Retention Expert
2 weeks ago
Sydney, New South Wales, Australia WOW Recruitment Full timeCustomer Retention Specialist:Competitive salary range of $75k to $80k plus Superannuation and Commissions Experience a dynamic and multicultural workplace Participate in social activities, including friendly competitions Located in the heart of Sydney WOW Recruitment is excited to represent a rapidly expanding financial technology firm in Sydney. They are...
-
Customer Retention Professional
3 days ago
Sydney, New South Wales, Australia WOW Recruitment Full timeAbout the RoleWe are seeking a skilled Customer Retention Specialist to join our team at WOW Recruitment. As a key member of our team, you will be responsible for preserving and expanding our customer base in a fast-paced, competitive setting.Key ResponsibilitiesDevelop and implement strategies to retain customers and grow our merchant baseWork closely with...
-
Retention and Sales Consultant
2 weeks ago
Sydney, New South Wales, Australia RT Sales and Marketing Full timeAbout the RoleWe are seeking a highly skilled and experienced Retention and Sales Consultant to join our team at RT Sales and Marketing. As a key member of our sales and marketing team, you will be responsible for promoting our products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left our...
-
Client Retention Expert
2 weeks ago
Sydney, New South Wales, Australia WOW Recruitment Full timeCustomer Retention Specialist:Competitive salary range of $75k to $80k plus Superannuation and CommissionsWork in a dynamic and multicultural environmentParticipate in team-building activities such as Ping Pong TournamentsLocated in the Sydney CBDWOW Recruitment is excited to partner exclusively with a rapidly expanding financial technology firm in Sydney....
-
Merchant Retention Expert
2 weeks ago
Sydney, New South Wales, Australia WOW Recruitment Full timeCustomer Retention Specialist:Competitive salary range of $75k to $80k plus Superannuation and Commissions Experience a dynamic and multicultural workplace Participate in team-building activities, including Ping Pong Tournaments Located in the heart of Sydney CBD WOW Recruitment is excited to partner exclusively with a rapidly expanding financial...
-
Customer Retention Specialist
1 day ago
Sydney, New South Wales, Australia Col Crawford Pty Ltd Full timeCustomer Retention and Loyalty ConsultantWe are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale.About the Role:The successful applicant will be responsible for developing and maintaining strong relationships with our existing customers, ensuring they receive exceptional...
-
Customer Retention Specialist
1 week ago
Sydney, New South Wales, Australia Col Crawford Pty Ltd Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Specialist. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers to ensure their loyalty and satisfaction.Key ResponsibilitiesDevelop and implement...
-
Customer Retention Specialist
4 days ago
Sydney, New South Wales, Australia Dext Full time{"title": "Customer Retention Specialist", "description": "Role OverviewWe are seeking a highly skilled Customer Retention Specialist to join our team at Dext. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through strategic account management.Key...
-
Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia Dext Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Dext. As a key member of our customer success team, you will be responsible for ensuring our valued partners receive exceptional support and service, ultimately driving revenue growth and customer satisfaction.Key ResponsibilitiesAct as the primary...
-
Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia Dext Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Dext. As a key member of our customer success team, you will be responsible for ensuring our valued partners receive exceptional support and service, ultimately driving revenue growth and customer satisfaction.Key ResponsibilitiesAct as the primary...
-
Customer Retention Specialist
2 weeks ago
Sydney, New South Wales, Australia Dext Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Retention Specialist to join our team at Dext. As a key member of our customer success team, you will be responsible for ensuring our valued partners receive exceptional support and service, ultimately driving revenue growth and customer satisfaction.Key ResponsibilitiesAct as the primary...
-
Client Executive
2 days ago
Sydney, New South Wales, Australia MERCER Full timeAbout the RoleMercer is seeking a highly skilled Client Executive to join our team in Sydney. As a Client Executive, you will be responsible for building and maintaining strong relationships with our corporate super clients, driving growth and retention objectives, and delivering exceptional client service.Key ResponsibilitiesDevelop and execute client...
-
Client Executive
1 day ago
Sydney, New South Wales, Australia MERCER Full timeAbout the RoleMercer is seeking a highly skilled Client Executive to join our team in Sydney. As a Client Executive, you will be responsible for building and maintaining strong relationships with our corporate super clients, driving growth and retention objectives, and delivering exceptional client service.Key ResponsibilitiesDevelop and execute client...
-
Customer Retention Specialist
1 week ago
Sydney, New South Wales, Australia Dext Full time{"title": "Customer Retention Specialist", "description": "Unlock Your Potential in Customer RetentionAre you a customer service and retention specialist looking for a new challenge? Do you excel at defusing difficult situations and putting customers at ease? If you're eager to break into the dynamic world of Tech / SaaS and grow your career in Revenue or...
-
Senior Account Executive
2 days ago
Sydney, New South Wales, Australia Hooker & Heijden Full timeJob Title: Senior Account ExecutiveWe are seeking an experienced Senior Account Executive to join our team at Hooker & Heijden. As a Senior Account Executive, you will be responsible for managing a significant and complex general insurance portfolio across a mix of industries.Key Responsibilities:Manage and grow a portfolio of clientsAdvising clients across...
-
Customer Retention Specialist
4 days ago
Sydney, New South Wales, Australia Dext Full timeAbout the RoleWe are seeking a highly skilled Customer Retention Specialist to join our team at Dext. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and building strong relationships with our partners.Key ResponsibilitiesAct as the primary point of contact for...
Retention Execution Manager
3 months ago
BUPA
Employment Term:12month Fixed TerM/Full Time
Location:
Flexible / Working from Home
Application Closing Date:22nd September 2023
About the opportunity:
Are you ready to make a significant impact on customer retention and enhance Bupa's strategic NPS? We're seeking an enthusiastic and dynamic individual to lead the charge in integrating and implementing strategic Retention and Complementary initiatives within our Contact Centre environment.
About Us:
At Bupa, we're committed to providing top-notch services that prioritize our customers' needs.
As a Retention Manager, you'll play a pivotal role in shaping our customer experience across the HI business while ensuring operational excellence.
Join our team and become a change champion, an influencer, and a key driver of successWhat You'll Do:
As the Retention Manager, you will:
- Lead the integration and implementation of strategic Retention initiatives within the Contact Centre environment.
- Act as a change champion, influencing and shaping the customer experience while balancing operational requirements.
- Review current Retention practices and develop strategic initiatives for optimal business outcomes.
- Collaborate with stakeholders to drive continuous improvement and the realization of medium to longterm benefits.
- Analyze data to assess the effectiveness of business structures and processes, verifying the success of implemented change initiatives.
- Manage endtoend business implementation of solutions and effectively handle project expectations with stakeholders.
- Prepare progress reports and documents for project committees and management channels.
What You'll Bring:
- We're looking for someone with:
- Demonstrated experience in delivering project outcomes and change programs.
- Proficiency in delivering change in an agile workplace environment.
- A deep understanding of customer needs and a passion for problemsolving.
- Excellent multitasking, problemsolving, and coaching skills.
- Strong commercial acumen and the ability to make sound decisions that benefit both Bupa and the customer.
- A tertiary qualification in a business discipline, related field, or equivalent work experience.
Why Join Us:
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives.
Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services.
Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.