Services Administrator

2 weeks ago


Melbourne, Victoria, Australia Adecco Full time
Excellent team

  • Close to shops & transport links


The Service Administrator plays a crucial role in ensuring the smooth operation of service department, supporting both clients and team member.


Client Details


Our client is a leading provider of industrial supplies, committed to delivering quality products and exceptional service to our clients.

With a strong reputation for reliability and excellence, they are dedicated to supporting the success of businesses across various industries.


Description

  • Controlling data management and flows between customer systems, and inhouse operations software to facilitate the Field Maintenance Services for the relevant contracts.
  • Overseeing electronic data flows to electronic devices to the appropriate employees to ensure jobs are carried out in accordance with our Service Level Agreements.
  • Respond to, resolve, and if necessary, escalate customer queries
  • Monitor KPI compliance with contracts
  • Generation of all invoicing for Field Maintenance contracts
  • Liaise with customers and build relationships providing a high level of customer service.
  • Other duties as needed administratively.
  • Assistance with purchase orders for sites that includes stationary, bin washing, maintenance and services etc.

Profile

  • Strong administration experience from previous roles
  • Excellent customer service
  • Strong IT skills with SAP experience preferred

Job Offer
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