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Services Administrator
2 weeks ago
- Close to shops & transport links
The Service Administrator plays a crucial role in ensuring the smooth operation of service department, supporting both clients and team member.
Client Details
Our client is a leading provider of industrial supplies, committed to delivering quality products and exceptional service to our clients.
With a strong reputation for reliability and excellence, they are dedicated to supporting the success of businesses across various industries.
Description
- Controlling data management and flows between customer systems, and inhouse operations software to facilitate the Field Maintenance Services for the relevant contracts.
- Overseeing electronic data flows to electronic devices to the appropriate employees to ensure jobs are carried out in accordance with our Service Level Agreements.
- Respond to, resolve, and if necessary, escalate customer queries
- Monitor KPI compliance with contracts
- Generation of all invoicing for Field Maintenance contracts
- Liaise with customers and build relationships providing a high level of customer service.
- Other duties as needed administratively.
- Assistance with purchase orders for sites that includes stationary, bin washing, maintenance and services etc.
Profile
- Strong administration experience from previous roles
- Excellent customer service
- Strong IT skills with SAP experience preferred
Job Offer
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