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Level 2 Software Support Analyst
2 weeks ago
Why should you consider being a Software Support Analyst at Noggin?
- This position is crucial for providing top-notch software support to our clients because, let's be real, lives depend on it.
- Opportunity to work with a software platform that truly makes a positive impact in the world.
- Get ready for a challenging role where each ticket will present unique puzzles for you to solve.
- Join a dynamic support team that values intelligence and teamwork.
- Plenty of room for personal and professional growth within our organization.
What qualities define a successful Noggin candidate?
- Several years of experience in software support in a SaaS setting.
- Proven track record of delivering exceptional customer service.
- Hands-on problem-solving mentality with a proactive approach.
- Ability to communicate effectively with clients of varying technical levels.
- Understanding of the urgency in addressing client issues and fulfilling KPIs.
Expectations for success in this role:
- Complete training on software and support procedures within 3 months.
- Independently handle support tickets and consistently meet targets.
- Deal with complex tickets for high-profile clients by the 6-month mark.
- Contribute significantly to the knowledge base.
- Exceed performance targets within 12 months and initiate process improvements.
- Potential career growth opportunities within or outside the support team after 18-24 months.
To express interest, please utilize the provided online application link. For additional details, kindly reach out to our team.
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