Level 2 Software Support Analyst

2 weeks ago


Melbourne, Victoria, Australia Noggin Pty Full time

Why should you consider being a Software Support Analyst at Noggin?

  • This position is crucial for providing top-notch software support to our clients because, let's be real, lives depend on it.
  • Opportunity to work with a software platform that truly makes a positive impact in the world.
  • Get ready for a challenging role where each ticket will present unique puzzles for you to solve.
  • Join a dynamic support team that values intelligence and teamwork.
  • Plenty of room for personal and professional growth within our organization.

What qualities define a successful Noggin candidate?

  • Several years of experience in software support in a SaaS setting.
  • Proven track record of delivering exceptional customer service.
  • Hands-on problem-solving mentality with a proactive approach.
  • Ability to communicate effectively with clients of varying technical levels.
  • Understanding of the urgency in addressing client issues and fulfilling KPIs.

Expectations for success in this role:

  • Complete training on software and support procedures within 3 months.
  • Independently handle support tickets and consistently meet targets.
  • Deal with complex tickets for high-profile clients by the 6-month mark.
  • Contribute significantly to the knowledge base.
  • Exceed performance targets within 12 months and initiate process improvements.
  • Potential career growth opportunities within or outside the support team after 18-24 months.

To express interest, please utilize the provided online application link. For additional details, kindly reach out to our team.



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