Workforce Management Analyst

2 weeks ago

Sydney, New South Wales, Australia Macquarie Group Limited Full time

Join the workforce management team, supporting all aspects of Workforce Planning & reporting for all areas within Deposits & Wealth Operations in Banking and Financial Services.

Take ownership and accountability of your workload as an analyst within the heart of our business, whilst being immersed in a workplace culture built upon driving efficiency and innovation.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability.

You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.


What role will you play?

Your day to day will include, supporting and delivering on all aspects of forecasting processes from intra-day through to annual headcount planning.

You will create and manage workforce plans, and be involved with ensuring all the processes that relate to forecasting and planning are documented and agreed by the operational teams.

You will also be responsible for maintaining the systems and data that support these processes and maintain a collection of macro-based tools.


What you offer

  • Experience in a fastpaced contact centre environment or a backoffice role
  • Experience in dealing with senior stakeholders
  • Proficient in SQL, VBA, Microsoft Excel and comfortable working with data
  • Knowledgeable in Workforce Planning fundamentals and are confident in Agile and KANBAN methodologies
  • Experience with identifying and acting on risk


We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.


Benefits

  • Hybrid and flexible working arrangements
  • Wellbeing and service bonus leave
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
  • Paid volunteer leave and donation matching
  • Range of benefits to support your physical, psychological and financial wellbeing

About Banking and Financial Services**Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths.

An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best.

If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.

With the right technology, support and resources, our people can work in a range of flexible ways.

About Macquarie:


A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.

At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we're a truly global organisation.


You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued.

You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.


Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.


Job no:
BFS-973405

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Work type: Permanent
  • Full time
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Location: Sydney

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Category: Administration & Support, Data & Analytics
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Group: Banking and Financial Services
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Division: BFS Central & Operations

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Recruiter: Rebecca Chan

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Opening Date: 31/5/2023

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