Team Leader Intake

2 weeks ago

Newcastle, New South Wales, Australia Carers NSW Full time
Carers NSW is the peak organisation for carers in NSW.

We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice.

We advocate for carers of all ages and circumstances.


As the Team Leader Intake & Assessment, you will be responsible for overseeing the delivery of the Carer Intake & Assessment within Carer Gateway Region 4 NSW (Central Coast, Hunter New England and North Coast).

This will be achieved in a variety of ways including, but not limited to:

  • Manage and oversee the activities of the Intake & Assessment team
  • Ensure that the operation of the team and program meets the requirements of funding performance agreements and is in line with the Carer Gateway Operating Manual and service guidelines
  • Monitor and evaluate the overall effectiveness of the delivery of Carer Intake & Assessment team. Maintain effective data and reporting mechanisms
This is a full-time contract position until 30 June 202- Tertiary qualification in Social Work, Social Science, Psychology or other relevant discipline

  • High level of emotional intelligence in people management, coaching, mentoring and professional development of others
  • Extensive knowledge in development, implementation and evaluation of direct service delivery programs
  • Strong strategic and operational problem solving skills
  • Strong track record in leading personcentred resolution of escalated matters
  • Demonstrated experience in relationship development and management with stakeholders, peak bodies and government organisations
  • Demonstrated experience in reporting, recording and analysing program data and information
  • Excellent communication and organisational skills, coupled with highly developed computer literacy skills
  • Strong understanding of Mandatory reporting and privacy requirements
  • Current NSW Drivers licence and the capacity to work across regional offices

Employment Requirements:

  • Satisfactory Police Check
  • Current Working with Children Check
  • COVID19 Vaccination
  • Rights to live and work in Australia
Salary and Benefits

The Salary is around $104K + super.

Additional benefits include salary sacrificing benefits, flexible work arrangements, a highly supportive team environment, excellent training and development opportunities and health and wellness programs.


If you are thinking about a future with Carers NSW, we invite you to join our talent community to stay up to date with new opportunities.


Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.

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