Claims Officer

2 weeks ago


Perth, Western Australia Hudson Australia Full time

Hudson are seeking highly experienced Claims Officer or Case Managers to join a federal government body in an ongoing contract based in the CBD.

You will have the opportunity to join a collaborative and open forum style team. Training is provided however, a positive and open-minded attitude is essential to success.

YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE


We are seeking individuals that have a knack for claims or case management and love providing support to those in need.


Pay rate:
$44 p/h + super

Location:
CBD, close to public transport with working from home 2 days per week once completed a training period

Contract length:
Until end of June, 2023. Strong potential of extension

Hours:
Full time hours (38 per week) flexible start times between 7am-11am

Duties will include but not limited to:

  • Managing a case load
  • Assessing and determining outcomes and eligibility
  • Reading through case notes and medical notes
  • Answering calls and providing information to assist client queries
  • Coordinating appointments and providing administration support to the team
  • Chasing up documents and referral letters
  • Liaising with healthcare providers and medical experts
  • Managing cases and processing multifaceted claims
  • Undertake research to inform evidencebased decision making

Desirable skills and attributes for the role:

  • The ability to demonstrate empathy and patience for individual's circumstances is essential
  • Experience managing a case load highly regarded
  • Experience working within the healthcare sector
  • Proven ability to gather information and make confident decisions
  • Previous experience working through claims, injury management, case management or workers compensation
  • Exceptional communication skills
  • The ability to show patience and listen to clients
  • Demonstrated ability to follow process, policy and legislation
  • Resilience and a proactive attitude are all essential
  • Previous Government experience highly regarded

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